Warranty Services Investigator-SouthWest

3 weeks ago

Nashville, United States Holcim Full time

Overview

The Warranty Service Specialist (also known as an Investigator) is responsible for protecting the interests of Holcim Building Envelope (HBE) by handling roofing claims. The Specialist/Investigator will receive, analyze and make determinations on claims by reviewing data from contractors, sales reps, field tech reps and personal site investigations. The Specialist/Investigator will be responsible for investigating the claim, developing the HBE position, determining necessary repairs, communicating to all relevant parties, and negotiating to resolve the claim. In reaching resolution, the Specialist/Investigator may be responsible for receiving repair quotes, identifying a repair contactor, ordering/shipping materials, reviewing work, and processing contractor invoices.

* This Investigator position is for our Southwest Region (Kansas, Oklahoma, & Texas). THE IDEAL LOCATION FOR THIS CANDIDATE IS THE DALLAS/FORT WORTH TEXAS AREA. * This position is optional for in-house (Nashville) or being a fully-remote, field-based position.

Responsibilities

* Reviews necessary field work with and assigns projects to Field Technical Representatives based on complexity of issues and geographic proximity of trips;
* Acts as in- house technical services source for phone in questions by field people as they arise;
* Reviews written specifications and recommendations for completeness, clarity and cost effectiveness;
* Follow-up and communicate positions to all parties, as well as provide issuance of PO and Materials as needed to contractors providing warranty repair services;
* Travel in the field and perform investigations and handle claims throughout as needed, with a focus on large dollar claims;
* Develop and negotiate the claim position with all relevant parties and attend meetings when necessary;
* On -Site Inspection: In-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all construction practices as they relate to HBE roof systems and watertight integrity of the roof;
* Quick and thorough completion of all paperwork including photographs related to each claim to properly document HBE position for presentation and future reference including possible litigation;
* Preparation of clear, concise, in-depth repair specifications which summarize rooftop analysis into cost effective, workable solutions to problem;
* Excellent verbal and written communication skills required for communication to building owners, roofing contractors, sales reps, building consultants, and lawyers on intricate, complicated problems and issues;
* Excellent project management skills to handle a busy and diverse docket with efficiency and timeliness;
* Keep the Warranty Claims Manager, Supervisor, and Director of Warranty Services informed of relevant claims and issues that may affect the company;
* Interfacing with the legal department to support claims that are approaching or have entered litigation.

Qualifications

What you will need to be successful for this position:

* A four-year degree and roofing industry experience;

OR

* Five+ years of progressive roofing/construction experience.
* Candidate must live within the region of the territory to be considered for remote, in-field option (Kansas, Oklahoma or Texas). *

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Nearest Major Market: Nashville

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