Client Relations Associate
2 months ago
Responsibilities of a Client Relations Associate:
- Establish and maintain long-lasting business and client relationships
- Identify, troubleshoot, and provide clients with resolutions to their issues and concerns
- Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
- Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
- Provide clients with an individualized purchasing experience and utmost customer service
- Coordinate with the sales team to ensure process orders are completed and installation dates are set
- Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates
- Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members so that all sales targets are met
The Ideal Candidate as a Client Relations Associate:
- High School Diploma or equivalent certification required
- Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
- 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
- People-oriented and passionate about building relationships
- Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
- Results-driven and self-motivated to improve interpersonal skills
- Practices active listening and is empathetic to client's concerns
- Solution-oriented and takes initiative in resolving unexpected challenges
#LI-Onsite
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