Student Health Services Operations Manager
4 weeks ago
The Student Health Services Operations Manager oversees the comprehensive management of various student insurance plans, including the Student Medical Insurance Plan, IC sports plan, master student accident plan, cheer, and club sports policies. This role entails supervising enrollment and waiver processes, coordinating benefits and claims related to the IC sports plan, and facilitating exceptional customer service and communication. The Operations Manager collaborates closely with Athletics, Accounts Payable, Purchasing, the Student Health Services team, and the Student Insurance provider to ensure seamless and efficient operations.
Additionally, this role serves as a liaison and advocate for students, fostering regular communication and promptly addressing any concerns. The Operations Manager is also responsible for onboarding and supervising the front desk administrative assistant, including providing coverage at the front desk as needed.
The Operations Manager handles financial and accounting responsibilities through Colleague, by billing resident and international students for students' insurance, ensuring students who waive the student health plan are credited expeditiously and working with the AIS liaison to ensure proper transmission of students billed for the SHIP from Colleague to waiver management company.
The Operations Manager handles financial and accounting responsibilities through Workday such as managing accounts payable and receivable transactions, maintaining contracts, generating purchase orders and supplier contracts, and processing vendor payments. This multifaceted role plays a key part in the smooth functioning of the Student Health Services Department.
Top of Form
Essential Functions
Insurance Program Management:
- Oversee the smooth operation of the enrollment and waiver process during open enrollment periods each academic year.
- Verify all students' private insurance coverage and identify students eligible for participation in the student medical insurance plan; monitor and update changes to student health coverage.
- Assess the adequacy of student medical insurance and make recommendations for changes as needed.
- Analyze utilization data to identify and track trends in healthcare delivery, industry practices, and government standards and policies; make recommendations for changes if warranted.
- Collaborate with the insurance company to address student questions, concerns, and related processes.
- Establish service standards for the front office staff when dealing with students, parents, faculty, and staff regarding health requirements, including insurance enrollment processes, immunization requirements, and the use of medical office software (e.g., appointments for four providers, calendar updates, patient chart organization).
- Develop a regular feedback mechanism to keep the student health insurance plan administrators informed of concerns or issues.
- Ensure accurate transmission of enrollment data to third-party administrators.
- Oversee the verification of billing and coding performed by Compumed Medical Billing Services and PyraMed medical software.
- Bill student accounts for services not covered by their primary insurance.
- Resolve medical claims by calculating benefits due or by initiating student account billing through patient billing chart review, medical coding, and insurance filing to the university-sponsored student insurance plan.
- Work with the insurance company regarding exceptions to student enrollment (e.g., allowing insurance on a per-semester basis).
- Assist the Student Health Services director in preparing summary financial and insurance enrollment reports as needed for the AVP Residential Life, AVP of Finance, the student insurance company, and the Student Health Insurance Committee.
Communication:
- Develop publications and update websites to inform students, their parents, and dependents (where applicable) about their health insurance coverage.
- Serve as a liaison with Student Financial Services, Orientation, Student Information Systems, athletic and academic programs for coordinating operational procedures that cross divisional lines.
- Partner with the Athletic department to ensure compliance with university insurance policies and procedures, communicate student athlete insurance requirements, and verify and maintain insurance information for all student athletes.
Financial Management:
- Manage financial and accounting processes related to the student health insurance plan by:
- Ensuring all enrolled students are charged the correct insurance rate on their student account.
- Adjusting insurance charges on student accounts as appropriate when waivers or policy terminations are approved.
- Reconciling monthly insurance company billing with insurance charges on student accounts on a student-by-student basis.
- Maintaining insurance service indicator data on each student account to ensure it matches decision data at the university through the student insurance waiver system for all students living in campus housing and all F-1 and J-1 international students.
Athletic Insurance Coordination:
- Serve as the primary liaison and coordinator between the insurance carrier, medical providers, and student-athletes regarding athletic-related injuries, claims, and billing statements.
- Review and approve insurance claims and medical bills related to a student-athlete's sports injury.
- Assist in reporting any injuries that meet the FICURMA mandatory reporting requirements to the Office of Legal Affairs.
Administrative Support and Compliance:
- Assist the Director in managing the administrative functions of the Student Health Services, focusing on the day-to-day operations of the non-medical aspects of the department.
- Ensure compliance with FERPA and HIPAA regulations in all applicable processes and recordkeeping.
Perform other duties as required or assigned.
Qualifications/Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Public Healt, or a related discipline is required.
- 3-5 years of related experience required.
- Must be proficient at patient billing and patient accounting principles.
- Must be experienced with patient billing, medical office processing including health information systems and insurance claim management.
- Advanced skills with MS Office Suite
- Experienced using EMR and billing systems.
- Must have a high level of communication skills in order to provide excellent customer service and explain clearly and concisely pattient issues.
Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.
Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
-
Student Health Services Operations Manager
4 weeks ago
Miami Shores, United States Barry University Full timeThe Student Health Services Operations Manager oversees the comprehensive management of various student insurance plans, including the Student Medical Insurance Plan, IC sports plan, master student accident plan, cheer, and club sports policies. This Operations Manager, Operations, Manager, Health, Student, Accounting, Education, Manufacturing
-
Student Health Services Operations Manager
1 month ago
Miami, United States Barry University Full timeSummaryThe Student Health Services Operations Manager oversees the comprehensive management of various student insurance plans, including the Student Medical Insurance Plan, IC sports plan, master student accident plan, cheer, and club sports policies. This role entails supervising enrollment and waiver processes, coordinating benefits and claims related to...
-
Student Health Services Operations Manager
2 days ago
Miami, United States Barry University Full timeSummary The Student Health Services Operations Manager oversees the comprehensive management of various student insurance plans, including the Student Medical Insurance Plan, IC sports plan, master student accident plan, cheer, and club sports policies. This role entails supervising enrollment and waiver processes, coordinating benefits and claims related to...
-
Miami Shores, United States Barry University, Inc. Full timeProvides admissions/academic advising to Pre-Nursing, Transfer, and Conditionally Accepted students. This position is also responsible for maintaining accurate and current data on student's health and regulatory status. Responsible for communicating with advisors, faculty, and clinical coordinators relating to the status of the student's health and...
-
Miami Shores, United States Barry University Full timeProvides admissions/academic advising to Pre-Nursing, Transfer, and Conditionally Accepted students. This position is also responsible for maintaining accurate and current data on student's health and regulatory status. Responsible for communicating with advisors, faculty, and clinical coordinators relating to the status of the student's health and...
-
Student Tutor
6 days ago
Miami Shores, United States Barry University Full timeSummary The Physician Assistant Program at Barry University is currently seeking candidates for a part time, Tutor position. This is a temporary, student employee position located at the St. Petersburg location. Essential Functions: Tutors are responsible for assisting first year PA students who are in need of remediation and are referred from their...
-
Student Tutor
6 days ago
Miami Shores, United States Barry University Full timeSummaryThe Physician Assistant Program at Barry University is currently seeking candidates for a part time, Tutor position. This is a temporary, student employee position located at the St. Petersburg location.Essential Functions:Tutors are responsible for assisting first year PA students who are in need of remediation and are referred from their faculty...
-
Executive Dean, College of Health and Wellness
4 weeks ago
Miami Shores, United States Barry University Full timeSummary Reporting directly to the provost, the Executive Dean provides visionary leadership to the university's largest academic unit dedicated to preparing healthcare professionals, setting strategic goals and priorities aligned with the university's mission. The Executive Dean oversees the viability, quality, budgeting, and operation of the College of...
-
Executive Dean, College of Health and Wellness
4 weeks ago
Miami Shores, United States Barry University Full timeSummaryReporting directly to the provost, the Executive Dean provides visionary leadership to the university's largest academic unit dedicated to preparing healthcare professionals, setting strategic goals and priorities aligned with the university's mission. The Executive Dean oversees the viability, quality, budgeting, and operation of the College of...
-
Miami, Florida, United States Jackson Health Full timeCorrection Health Services – OperationsMetro West Detention Center Address: 13850 NW 41st Street Doral, Florida 33178Shift Details: Full Time, 8 Hour Shift, 8 AM – 4:30 pmWhy Corrections:Miami-Dade Corrections Health Services (CHS) operates under Jackson Health System (JHS) and serves approximately 5,000 patients daily. Patient care is delivered by...
-
Manager, Event Operations
24 hours ago
Miami, Florida, United States UOMUOMUS Full timeCurrent Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Reporting to the Director of the Student Center Complex &...
-
Student Worker
2 days ago
Miami, United States University of Saint Augustine Full timeThe mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education. GENERAL SUMMARY Student Workers are selected to fill a variety of positions across the university and in a number of campus departments....
-
Manager, Public Health Services
7 days ago
Miami, United States Xanterra Parks & Resorts Full timeOverview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world. Our Mission: We imagine and deliver personalized and...
-
Operations Manager
1 month ago
Miami, United States Nation Security Services, LLC Full timeJob DescriptionJob DescriptionNation Security is seeking a dedicated, detail-oriented Security Operations Manager for our Miami Office. As the Nation Security Operations Manager, you will play a pivotal role in overseeing and managing our security operations in the Miami area. You will be responsible for ensuring the safety and security of our clients,...
-
Miami, United States Leon Health Full timeManager of Behavioral Health Case Management (RN)Leon Health is looking for a Behavioral Health Manager to oversee the day-to-day operations within the HMO. Under the general supervision of the Director of Health Services, the position is responsible for overseeing the daily operations of the behavior health case management department and its ongoing...
-
Operations Manager
1 day ago
Miami, Florida, United States MasTec Utility Services Full timeOverview:Company SummaryMasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and...
-
Student Account Manager Corporate Bursar
2 weeks ago
Miami Lakes, United States Southeastern College Full timeThe Student Account Manager oversees and handles the payment of tuition balance and compliance with College, state and federal policies and regulations. Most students do not receive full funding coverage from government loans, grants, and scholarships, therefore must arrange to pay the balance. The Student Account Manager oversees payment of this balance and...
-
Accessibility Accommodations Coordinator
3 weeks ago
Miami Shores, United States Barry University, Inc. Full timeSummary The Accessibility Accommodations coordinator is responsible for coordinating the delivery of services for students registered with the Office of Accessibility Services (OAS), ensuring that all their approved accommodations are met. The Coordinator collaborates with the Federal Work Studies assigned to the Office in the delivery and...
-
Manager of Behavioral Health Case Management
21 hours ago
Miami, United States Leon Health Full timeLeon Health is looking for a Behavioral Health Manager to oversee the day-to-day operations within the HMO. Under the general supervision of the Director of Health Services, the position is responsible for overseeing the daily operations of the behavior health case management department and its ongoing assessment, planning, and evaluation of the members...
-
Associate Director, Experiential Learning
2 weeks ago
Miami Shores, United States Barry University Full timeAssociate Director, Experiential Learning page is loaded Associate Director, Experiential Learning Apply locations Miami Shores- Main Campus time type Full time posted on Posted 7 Days Ago job requisition id R0006386 Summary The Associate Director for Experiential Learning develops and maintains experiential learning pathways that include hands-on student...
