Customer Care Rep 2

4 weeks ago


Lancaster, United States Flack Global Metals Full time
Company Overview:

Fabral is a leading player in the Metal Roofing and Wall Panel industry, providing comprehensive metal roofing and wall solutions for Residential, Architectural, and Commercial projects across the United States. As part of Flack Global Metals (FGM) since 2023, we operate from eight locations nationwide, with our headquarters in Scottsdale, AZ. FGM is revolutionizing metal transactions with a platform-centric approach, blending physical distribution, risk management, and pricing optimization to enhance competitiveness for our stakeholders.

Role Overview:

The Customer Care Representative 2 is responsible for delivering exceptional service to Fabral customers and fostering relationships between Customer Care, internal stakeholders, and end customers. Individuals who will find success in this role will possess strong attention to detail, strong communication skills, and a positive, team player attitude.

Responsibilities:
  • Create and foster positive customer relationships through daily/weekly interaction, proactive communication, and excellent service
  • Responsible for the day-to-day management of assigned accounts from order entry to delivery
  • Maintain availability in the phone system, delivering professional and engaging customer service
  • If applicable, regularly attend production meetings, make scheduling, or order changes as needed, and communicate order concerns if needed
  • Collaborate with sales and operations teams to address customer issues such as product substitutions and pricing and coordinate order logistics
  • Demonstrate expertise in Fabral products to provide technical assistance
  • Manage workload and communication through Salesforce, following defined processes
  • Additional duties as assigned

Qualifications:
  • Bachelor's degree preferred
  • Minimum 4 years of industry-related customer-facing experience
  • Familiarity with Salesforce and Oracle or other ERP systems preferred
  • Proficiency in MS Office (Word, Excel, Outlook) and basic math skills to perform calculations and measurements
  • Ability to thrive in a fast-paced environment with strong organizational and conflict management skills

  • Customer Care Rep 2

    2 days ago


    Lancaster, United States Flack Global Metals Full time

    Company Overview: Fabral is a leading player in the Metal Roofing and Wall Panel industry, providing comprehensive metal roofing and wall solutions for Residential, Architectural, and Commercial projects across the United States. As part of Flack Global Metals (FGM) since 2023, we operate from eight locations nationwide, with our headquarters in Scottsdale,...


  • Lancaster, United States Upstate Niagara Cooperative, Inc. Full time

    As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that...


  • Lancaster, United States O-AT-KA Full time

    As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that...


  • Lancaster, United States Transdev Full time

    Description About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global...


  • Lancaster, United States Domino's Pizza LLC Full time

    Domino's - Hwy 9 Bypass [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders are...

  • Customer Service Rep

    4 hours ago


    Lancaster, United States Domino's Pizza LLC Full time

    Domino's - 1114 N Memorial Dr [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure...


  • Lancaster, United States Domino's Pizza LLC Full time

    Domino's - 2072 W Avenue J [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...


  • Lancaster, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description It's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school,...

  • Customer Service Rep

    7 months ago


    Lancaster, United States United Propane Full time

    Our Culture EDP is a rapidly growing company - with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California. We service more than 200,000 customers in 19 states, with a presence in rural America...


  • Lancaster, California, United States Quest 2 Recovery Full time

    At Quest 2 Recovery, we are dedicated to delivering high-quality care and support to individuals struggling with addiction and substance abuse.Job SummaryWe are seeking experienced and compassionate Residential Care Workers to join our team. As a key member of our staff, you will provide essential support and care to clients in our detox and residential...


  • Lancaster, California, United States Quest 2 Recovery Full time

    At Quest 2 Recovery, we are seeking a highly skilled and compassionate Residential Care Specialist to join our team in Lancaster, CA.Job Summary:We are looking for an experienced and caring individual to provide exceptional care and support to our residents. The Residential Care Specialist will be responsible for conducting daily activities, providing...


  • Lancaster, United States WellSpan Health Full time

    Customer Service Rep/POA - CADD Lancaster - Days/Eves Location: WellSpan Philhaven, Lancaster, PA Schedule: Full Time Full-time, Days/Eves 11:30-8 Monday 9:30-6 Tuesday 10:30-7 Wednesday 9:30-6 Thursday 8:30-5 Friday Get to know us! Located in Lancaster County, the Center for Autism and Developmental Disabilities (CADD) is a regional center of...


  • Lancaster, Ohio, United States Carter Lumber Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Carter Lumber. As a key member of our sales team, you will be responsible for providing exceptional customer service and support.Key Responsibilities* Provide expert knowledge and advice to customers on building materials and products* Process transactions and...


  • Lancaster, California, United States Quest 2 Recovery Full time

    **Job Title:** Behavioral Health Care Coordinator**Location:** Lancaster, CAWe are seeking a skilled and compassionate Behavioral Health Care Coordinator to join our team at Quest 2 Recovery. In this role, you will be responsible for coordinating the delivery of high-quality behavioral health care services to our clients, ensuring their physical and...


  • lancaster, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel nurse RN PCU - Progressive Care Unit Med Surg for a travel nursing job in Lancaster, New Hampshire.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent...

  • Inside Sales Rep

    6 days ago


    Village of Lancaster, United States United Rentals, Inc. Full time

    Great company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting,...


  • lancaster, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel Physical Therapist for a travel job in Lancaster, Pennsylvania.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 01/27/2025Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent experience in particular...


  • lancaster, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel Physical Therapist for a travel job in Lancaster, New Hampshire.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 01/20/2025Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent experience in particular...

  • Travel Nurse RN

    6 days ago


    Lancaster, United States Care Team Solutions Full time

    Travel Nurse RN - PCU - Progressive Care Unit Med Surg - $2,218 per week at Care Team Solutions summary: Care Team Solutions is seeking an experienced Travel Nurse RN specializing in the Progressive Care Unit (PCU) with a commitment of 36 hours per week for a duration of 13 weeks in Lancaster, New Hampshire. The position requires a minimum of 2 years of...


  • Lancaster, California, United States Quest 2 Recovery Full time

    Job Title: Recovery Support SpecialistWe are seeking a skilled and compassionate Recovery Support Specialist to join our team at Quest 2 Recovery in Lancaster, CA.Salary: $41,580 - $45,320 per yearAbout the RoleThis is an exciting opportunity to make a positive impact in the lives of individuals struggling with addiction. As a Recovery Support Specialist,...