Full Time Guest Service Representative

3 weeks ago

Marshfield, United States Festival Foods Full time

Job Title:           Guest Service Representative (GSR)

FLSA Status:     Hourly

Reports To:      Guest Services Manager

 

Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping experience.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates.
  • Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners).
  • Utilizes leadership tools (ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, Guest Service OPPS Manual, etc.) through leadership opportunities.
  • Oversees Guest Service activity to ensure a positive guest experience and team environment.
  • Communicates department priorities to Guest Service team and delegates responsibilities
  • Leads by example to ensure Guest Service operating procedures are known and adhered to, including but not limited to associate dress code, DYFET, CHANT, BOB, ten-tiling, proper bagging techniques, parcel pickup, You Bag/We Bag expectations, etc.
  • Ensures Guest Service cleanliness, maintenance, and sanitation.
  • Directs guests into lanes, monitors BOB, unloads carts, answers questions, respond to lights, and completes overrides as needed.
  • Presents themselves as a manager, takes ownership of guest needs utilizing LAST.
  • Acts in a professional manner at all times while projecting a cooperative and helpful attitude using discretion and tact.
  • Determines where Guest Service staff is needed throughout the day and directs them to that location to maintain efficient Guest Service operations.
  • Ensures proper staff levels by calling in additional staff to cover call-ins or additional business.
  • Strictly enforces child labor laws relieving minor employees enabling them to clock out for breaks, lunches and at and the end of their shift as per labor law guidelines.
  • Adjusts daily schedule to actual sales, items and guest projections to maintain 100% productivity.
  • Communicates immediately with Shift Managers when assistance is required and when the CSR is on a lane.
  • Opens additional lanes to accommodate business and guest traffic.  CSRs will keep a cash drawer available for their own use at all times.
  • Communicates tardiness and absences through effective use of CSR Shift Report.
  • Holds associates accountable for non-compliance with Guest Service and store policies.
  • Monitors cart levels and efficient cart running to ensure availability of all carts.
  • Other duties as assigned.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Minimum availability must include 24 hours a week with a minimum of 6 hours per day during available days.
  • Ability to deal tactfully and effectively with guests and all personnel.
  • Excellent communication and interpersonal skills including an effective negotiation style.
  • Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
  • Strong teamwork skills with the desire to train and educate others within the organization.
  • Exceptional oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
  • Thorough understanding of all safety requirements and company safety policies.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

 

WORK SCHEDULE

The Guest Service Rep is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

 

 


Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

  • Full Time Guest Service Representative

    3 weeks ago

    Marshfield, United States Festival Foods Grocery Store Full time

    Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates. Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners). Utilizes leadership tools (ten tile evaluat Guest Service, Guest, Representative, Service, Associate, Retail, Grocery, CSR

  • Front Office Guest Attendant

    3 days ago

    Marshfield, United States Blackstone Hospitality Group Full time

    Job Details Job Location: Holiday Inn Conference Center Marshfield - Marshfield, WI Salary Range: $14.00 - $16.00 Hourly Description JOB TITLE: GUEST SERVICE ATTENDANT USUAL TIME OF WORK SHIFT: Varies with facility needs. Full-time or part time positions, variable hours per week. BREAKS: Two breaks, and one ½ hour lunch, depending on shift. OVERTIME:...

  • Fresh Cut Clerk I

    3 days ago

    Marshfield, United States Festival Foods Full time

    Job Summary: Job Title: Fresh Cut Clerk FLSA Status: Hourly Reports To: Produce Department Manager/Fresh Cut Manager Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Assists in...

  • Customer Service Representative

    5 days ago

    Marshfield, United States Wesco Full time

    As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to...

  • Customer Service Representative

    4 days ago

    Marshfield, United States Wesco Full time

    As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to...

  • Customer Service Representative

    3 days ago

    Marshfield, United States Prince Corporation Full time

    Benefits 401(k) 401(k) matching Dental, Health, Vision Insurance Life Insurance Employee Discount Paid Time Off Pay: From $15 an hour with Uncapped Monthly Commission Opportunities Hours: 7:30-4:30 M-Th & 7:30-2 Friday. No weekends! Prince Corporation is a privately owned company. We are looking for a Customer Service Representative (CSR) to join our...

  • Customer Service Representative

    3 days ago

    Marshfield, United States Prince Corporation Full time

    Job DescriptionJob DescriptionBenefits401(k)401(k) matchingDental, Health, Vision InsuranceLife InsuranceEmployee DiscountPaid Time OffPay: From $15 an hour with Uncapped Monthly Commission OpportunitiesHours: 7:30-4:30 M-Th & 7:30-2 Friday. No weekends!Prince Corporation is a privately owned company. We are looking for a Customer Service Representative...

  • Guest Advocate

    2 days ago

    Marshfield, United States Target Full time

    Target - 1708 N Central Ave [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Support Representative

    2 weeks ago

    Marshfield, United States Forward Bank Full time

    Named American Banker's "Best Banks to Work For" six consecutive years and now CertifiedTM by Great Place To Work....Here's your chance to Move FORWARD with us and see what all the excitement is about! Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield headquarters. The...

  • Customer Support Representative

    1 week ago

    Marshfield, United States Forward Bank Full time

    Named American Bankers "Best Banks to Work For" six consecutive years and now CertifiedTM by Great Place To Work....Heres your chance to Move FORWARD with us and see what all the excitement is about! Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield headquarters. The...

  • Barista (full Time)

    4 days ago

    Marshfield, United States Compass Group USA Inc Full time

    Morrison Healthcare * We are hiring immediately for full time BARISTA positions. * Location: Marshfield Clinic Health System - 611 North Saint Joseph, Marshfield, WI 54449 Note: online applications accepted only. * Schedule: Full time schedule; open availability preferred. Hours and days may vary, including rotating weekends and holidays. More details upon...

  • HVAC Service Apprentice

    1 week ago

    Marshfield, United States Lloyd Home Service Full time

    Tired of always feeling like a number? Ever wanted to work with a leadership team that has your back? Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity? If you do, give Lloyd's a chance to show you why we are different, and quite simply,...

  • HVAC Service Technician

    3 weeks ago

    Marshfield, United States Lloyd Home Service Full time

    Tired of the grind? Sick of being undervalued and overworked? Usually disappointed when you balance the money you made against the effort you put it? Give us a chance to show you why we are different. At Lloyd's, we believe that work should be enjoyable, and that's why we're not your typical HVAC company. We're a team of passionate professionals who love...

  • HVAC Service Apprentice

    1 week ago

    Marshfield, United States Lloyd Home Service Full time

    Tired of always feeling like a number?Ever wanted to work with a leadership team that has your back?Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity?If you do, give Lloyd's a chance to show you why we are different, and quite simply, better...

  • HVAC Service Apprentice

    2 weeks ago

    Marshfield, United States Lloyd Home Service Full time

    Job DescriptionJob DescriptionTired of always feeling like a number?Ever wanted to work with a leadership team that has your back?Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity?If you do, give Lloyd's a chance to show you why we are...

  • HVAC Service Technician

    2 months ago

    Marshfield, United States Lloyd Home Service Full time

    Job DescriptionJob DescriptionTired of the grind? Sick of being undervalued and overworked? Usually disappointed when you balance the money you made against the effort you put it? Give us a chance to show you why we are different.At Lloyd's, we believe that work should be enjoyable, and that's why we're not your typical HVAC company. We're a...

  • Tire & Service Center Positions

    4 days ago

    Marshfield, United States Schierl Tire & Auto Service Full time

    Schierl Tire & Service Center does more than just sell tires. We also service many types of vehicles including commercial trucks. Our staff work Monday-Friday, no weekends. If you have experience in the automotive industry including mechanics, apply today!2201 W. Veterans Parkway, Marshfield - WisconsinJoining our team provides you with: Competitive hourly...

  • Tire & Service Center Positions

    3 days ago

    Marshfield, United States Schierl Tire & Auto Service Full time

    Job DescriptionJob DescriptionSchierl Tire & Service Center does more than just sell tires. We also service many types of vehicles including commercial trucks. Our staff work Monday-Friday, no weekends. If you have experience in the automotive industry including mechanics, apply today!2201 W. Veterans Parkway, Marshfield - WisconsinJoining our team provides...

  • BDC Representative/Call center

    3 days ago

    Marshfield, United States Wheelers of Marshfield Full time

    Job DescriptionJob DescriptionWheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team!The day-to-day duties of this role include building and maintaining a strong relationship with customers. The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the...

  • Customer - Food Service

    5 days ago

    Marshfield, United States Kwik Trip Full time

    Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 1193 Minimum Starting Pay: $15.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...