Supervisor Client Service Representative

1 week ago

Palmer, United States VCA Antech, Inc. Full time

Client Service Supervisor

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.

Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

* Excellent knowledge of client service and communication center operations.
* Strong organizational skills.
* Strong client relations and interpersonal skills.
* Intermediate to expert computer skills.
* Excellent oral and written communication skills.
* Strong supervisory skills.
* Self-starter and team player.
* Strong client service background.
* Ability to lift up to 40 pounds.
* 2 years of supervisory experience required.
* 2 years of experience in the veterinary field preferred.
* The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.

Job Responsibilities

* Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
* Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
* Assist Hospital Manager with day to day operations.
* Resolve informal client complaints, maintain and report on these issues to the hospital manager.
* Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
* Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
* Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
* Coach employees and direct reports.
* Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
* Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
* Handle communication of financial information to clients and doctors.
* Act as a liaison between front office and other department supervisors.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

  • Supervisor Client Service Representative

    1 week ago

    Palmer, United States VCA Animal Hospitals, Inc. Full time

    Client Service Supervisor. We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Manager/ Administrator, the Client Service Supervisor performs a wi Client Service, Supervisor, Business Operations, Representative, Service, Manager, Animal Care, Retail

  • Client Service Operations Director

    6 days ago

    Palmer, Massachusetts, United States VCA Animal Hospitals Full time

    We are seeking an experienced professional to lead our front office team as a Client Service Operations Director. This role is responsible for overseeing the day-to-day operations of the client service areas, including interviewing, training, and coaching employees.As a Client Service Operations Director, you will work closely with the Hospital Manager to...

  • Automotive Service Representative

    6 days ago

    Palmer, Kansas, United States Swickard Auto Group Full time

    Job DescriptionRole SummaryThe Service Advisor is a critical role in our team, acting as the liaison between customers and service technicians. We are seeking a highly skilled and customer-focused individual to provide exceptional service and support to our clients.Key ResponsibilitiesCustomer Service and CommunicationGreet customers upon arrival and...

  • Guest Services Representative

    3 months ago

    Palmer, United States Imaging Associates Of Alaska Full time

    Description Imaging Associates is seeking a full time Guest Services Representative to join our busy, fast-paced front desk with reception and scheduling duties. At Imaging Associates, we are proud to offer expert imaging technology combined with exceptional customer service to the community. The health and well-being of our patients is our number one...

  • Certified Veterinary Technician Supervisor

    1 week ago

    Palmer, United States VCA Animal Hospitals Full time

    Do you want to love your career and cultivate that same passion in others?VCA Palmer Animal Hospital is seeking a talented Certified Veterinary Technician to join and lead as a Technician Supervisor full time.Our full service hospital located in Palmer, Massachusetts is seeking a caring, motivated leader. We have a shared devotion to providing progressive...

  • Certified Veterinary Technician Supervisor

    1 week ago

    Palmer, United States VCA Animal Hospitals Full time

    Do you want to love your career and cultivate that same passion in others?If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.VCA Palmer Animal Hospital is seeking a talented Certified Veterinary Technician to join and lead as a Technician Supervisor full time.Our full service...

  • Certified Veterinary Technician Supervisor

    1 week ago

    Palmer, United States VCA Animal Hospitals Full time $23

    Do you want to love your career and cultivate that same passion in others?If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.VCA Palmer Animal Hospital is seeking a talented Certified Veterinary Technician to join and lead as a Technician Supervisor full time.Our full service...

  • outside sales representative/ sales route driver

    2 months ago

    Palmer, United States 5pg Truck Part Enterprises Llc Full time

    Job DescriptionJob DescriptionWe are seeking an Outside Sales Representative/ Sales Route Driver to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets...

  • Respite worker

    2 months ago

    Palmer, United States Palmer Senior Citizens Center Inc. Full time

    [Position Overview [The Chore and Respite Worker provides supportive care for physically frail elders and persons of any age with Alzheimers disease or a related disorder (ADRD). The duties of the position include, but are not limited to, providing non-medical custodial care, and light household chores under the direction of the Chore and Respite Manager....

  • Business Operations Manager

    6 days ago

    Palmer, Massachusetts, United States VCA Animal Hospitals, Inc. Full time

    Job Overview:VCA Animal Hospitals, Inc. is seeking a Business Operations Manager to lead our client service team. As a key member of our leadership team, you will be responsible for driving business growth and profitability through exceptional customer service and operational excellence.About the Job:In this role, you will oversee all aspects of client...

  • Caregiver Support Specialist

    5 days ago

    Palmer, Alaska, United States Hearts and Hands of Care Full time

    About the RoleWe are seeking a dedicated and compassionate Caregiver Support Specialist to join our team at Hearts and Hands of Care. As a key member of our care delivery team, you will provide high-quality support services to individuals with varying needs in their homes or community settings.Job ResponsibilitiesDeliver ongoing support services to clients,...

  • Service Technician

    2 months ago

    Palmer, United States AmeriGas Full time

    Requistion Number: 24991 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Emergency Care Attendant

    3 weeks ago

    Palmer, United States Acadian Ambulance Service Full time

    SUMMARY: Provide appropriate, efficient and timely pre-hospital basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice. SPECIAL NOTATION:While working on an ambulance, the ECA shall be paired with another medical provider with the minimum certification of...

  • Technical Support Agent

    3 months ago

    Palmer, United States Matanuska Telecom Association Full time

    [We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: [Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email,...

  • Technical Support Agent

    3 weeks ago

    Palmer, United States Matanuska Telecom Association Full time

    Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network...

  • Financial Operations Supervisor

    5 days ago

    Palmer, Alaska, United States Set Free Alaska Full time

    This role is responsible for overseeing the daily operations of the Billing department, ensuring compliance with best practice standards and Division of Behavioral Health guidelines.Job SummaryThe Billing Manager at Set Free Alaska will coordinate payment submission, posting, cash reconciliation, credit balance, and refund processing by supervising a team of...

  • Animal Hospital Team Lead Veterinary Technician Role

    6 days ago

    Palmer, Massachusetts, United States VCA Animal Hospitals Full time

    Transform Your Career as a Supervising Veterinary TechnicianWe are seeking a highly skilled and experienced Certified Veterinary Technician to join our team at VCA Palmer Animal Hospital in Massachusetts. As a supervisor, you will be responsible for leading and mentoring our technical staff, ensuring the highest level of patient care and client...

  • School Bus Driver

    1 month ago

    Palmer, United States National Express LLC Full time

    Hiring Immediately – No Experience Necessary – Training Provided Starting Pay Rate: 24.73/hour Join us for Walk-in Interviews: Monday - Friday 8am-3pm! BRING A FRIEND! Location: 1600 S Tanya Ct, Palmer, AK 99645 School Bus Driver Getting students to school safely, on time, and ready to learn® is what we do. We work tirelessly to ensure the peace of...

  • Customer Service Representative

    4 weeks ago

    Palmer Lake, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Business Development Support Associate

    2 days ago

    Palmer, Massachusetts, United States Edward Jones Full time

    About the RoleWe are seeking a highly motivated and organized Business Development Support Associate to join our team. This is a unique opportunity to work in a dynamic environment and contribute to the success of our clients.Key ResponsibilitiesDeliver exceptional personalized service to ensure clients feel understood and informedTake an active role in the...