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Los Angeles, United States L.A. Care Health Plan Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Solution Center Appeals and Grievances Specialist II (ALD) Job Category: Customer Service Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11362 Salary Range: $60,778.00 (Min.) -...
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Customer Solution Center Audit II: TRAINER
4 months ago
This role designs and delivers training programs to improve the skills and knowledge of the A&G team.
Responsibilities:
- Design and deliver training programs on customer service, product operations, and A&G procedures.
- Conduct training needs assessments and develop curriculum.
- Maintain training materials and track employee progress.
- Analyze data to identify skill gaps and recommend solutions.
- Stay up-to-date on regulations and update policies and procedures.
Qualifications:
- Bachelor's degree (or equivalent experience) in Business Administration or Healthcare.
- 3-5 years of experience in managed care, Medicaid, Medicare.
- 3-5 years of experience designing and delivering training programs.
- Strong understanding of adult learning principles and excellent presentation skills.
- Knowledge of relevant regulations (CA, Medi-Cal, Medicare, NCQA).
Basically, you'll create and deliver training programs to ensure the A&G team has the knowledge and skills to excel in their roles
