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National Sr. Client Services Manager

4 months ago

Dallas, United States American Heart Association Full time

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a National Life is Why Senior Client Services Manager, to join our Life is Why Consumer campaign for Corporate Relations.

In this role, you will be responsible for managing a portfolio of $1 million+ nationally spanning, returning supporters, while developing strategic business relationships to secure funding for Association mission and organizational priorities. Responsible for managing a strong portfolio of accounts to achieve annual revenue targets in the $10-$15 million range, as well as meeting and exceeding strategic account objectives. The Senior Client Services Manager for American Heart Association's Life is Why Consumer is part of one of the Association's most critical campaigns for the organization and is responsible for the success and growth of top performing campaigns. The Manager will oversee and manage day-to-day operations of the largest supporters, including driving campaign best practices and best-in-class strategies for nationally spanning campaigns. Thorough detail management, timeline execution management, innovative thinking around new revenue generating strategies, and volunteer management are key.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

This individual will have a passion for innovation and building strategic partnerships with corporate volunteer leaders, while ensuring positive and mutually rewarding relations. The Life is Why Senior Client Services Manager will lead the design and implementation of top supporter growth strategies and will work closely with internal stakeholders across the nation to ensure a consistent and proactive approach to superior, flawless campaign execution with a best-in-class customer service experience.

This position is directly responsible for meeting an overall fundraising goal through exceptional campaign engagement, customer service and account management reporting to the National Lead of Life is Why Consumer campaigns.

Responsibilities

* Working with others, manage and grow the organizations top $1 million+ consumer campaigns
* Provide excellent campaign analysis that uses lead indicators and data to drive performance and implement strategy as needed
* Focus on building relationships with campaign champion, building campaign committees within an organization, C-Suite leadership, and other implementation stakeholders within supporting organizations
* Work with internal and external partners to develop strategies to significantly increase Association revenue and impact with top supporters
* Provide timely direction, framework and resources to volunteers while at the same time relying on their expertise, abilities and willingness to leverage their networks to drive the goals of the organization
* Provide formal feedback to senior leadership on opportunities and challenges
* Drive adoption of innovative and new revenue strategies, while focusing on growing top supporters
* Work together with Life is Why team to ensure success and growth of top performing campaigns

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

* Bachelor's Degree in Business, Communications, Marketing or Healthcare, Public Health preferred
* Five to seven (5-7) years of successful sales experience, particularly in selling intangible programs and services, along with the ability to manage timelines and development of account management strategies
* Five to seven (5-7) years of experience in negotiation and solution oriented problem-solving
* Five (5) years of experience developing and delivering presentations to both large and small groups
* Five (5) years of comprehensive ability to prepare written and oral communications
* Three (3) years of experience in sales greater than $500,000
* Three (3) years of experience in contract negotiation and non-profit fundraising execution
* Excellent use of Microsoft Suite including Outlook, Word, and PowerPoint

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

* Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
* Performance and Recognition - You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
* Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
* Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
* Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
* Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association's 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills? Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities