We-Ko-Pa Resort

4 days ago

Scottsdale, United States Fort McDowell Yavapai Nation Full time
ENTERPRISE: WE-KO-PA CASINO RESORT

JOB TITLE: FRONT DESK AGENT

DEPARTMENT NAME: GUEST SERVICES

REPORTS TO: Front Desk Supervisor

SALARY: DOE

POSITION STATUS: Regular Full-Time, FLSA EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression.

ESSENTIAL DUTIES:

This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.
  • Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.
  • To create 100% guest satisfaction by providing efficient and effective front desk service.
  • Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
  • Greets guests and processes hotel registration.
  • Keeps current on hotel accommodations, services, and area attractions.
  • Responds to customer inquiries for information.
  • Arranges for services requested by the guest by working with other departments as appropriate.
  • Stay current with developments in the hotel by reviewing and updating the communication log.
  • Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
  • Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services.
  • Makes reservations in accordance with the hotel's yield management practices.
  • Processes customer credit at check-in in accordance with hotel policy
  • Identifies and records special billing instructions and notifies the Accounting.
  • Obtains appropriate approvals and signatures.
  • Must be able to read, write, and speak English.
  • Follows hotel policy on cash banks.
  • Performs other duties as required.

EDUCATION AND/OR EXPERIENCE:
  • A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required.
  • Or similar customer service or guest service experience in a high-service environment
  • Strong guest service experience
  • Strong Computer Skills
  • Agyliss / Opera knowledge is preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) w

INDIAN PREFERENCE:

Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

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