Customer Service Rep

7 days ago

Albertville, United States Oldcastle BuildingEnvelope Full time
Job Summary:

This position is responsible for servicing customers by providing product and service information, resolving product and service problems, and process orders. Serve as a customer advocate between the customer and the company.

Here's What You'll Get To Do

  • Maintain broad knowledge of clients, products and services of organization
  • Accurately process phone, fax and email quotes and orders by data entry
  • Enter and track orders in our AS400 system
  • Communicate with customers to determine expected delivery date and time
  • Answer telephone and direct callers to appropriate department
  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Help all co-workers when needed
  • Other duties as assigned

What We're Looking For

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

  • A minimum of 1-year customer service experience
  • Computer experience, ability to accurately type numbers
  • Strong organizational and listening skills
  • Ability to work overtime as required
  • Ability to work independently and prioritize work deadlines
  • Ability to work in a fast paced, team environment to meet required deadlines
  • Ability to read, interpret, and understand drawings and specifications
  • Must be able to read and perform mathematical calculations, and write measurements in number fractions at a high school level
  • Previous customer service experience in glass industry preferred
  • Good problem-solving skills

Physical Requirements

  • Constant sitting (8+ hours), typing/keyboarding; ability to use wrists/hands/fingers.

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with Daily Pay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You

  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance
  • Tuition Reimbursement
  • Advancement

About OBE

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:

  • Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
  • Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
  • Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
  • Executing formalized talent management processes that ensure all employees have the best in market skills

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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