Client Services Director

4 weeks ago

Olathe, United States PSI Services LLC Full time

Title: Client Services Director

Location: US Remote

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

About the Role

The Client Services Director is responsible for directing the management team as well as the client services staff, daily operational tasks relating to the administration and implementation of credentialing examinations for clients, being a proactive and strong leader. In addition, be able to appropriately represent Client Services clearly

and concisely with internal departments as well as external client meetings. This role is a full-time, permanent position, Monday to Friday during general office hours, with availability to support on occasional evenings and weekends. This role can be performed remotely, with minimal travel required.

Role Responsibilities

* Manage the Client Services management team and provide leadership across the Client Services team as a whole.
* Collaborate with co-director and Vice President regarding staff, daily operational tasks, and management of existing credentialing relationships.
* Enforce a support structure within the Client Services team that creates an environment of success when servicing clients.
* Foster positive client relationships by assisting staff with appropriate responses to client requests,

addressing issues, guide and assist staff in investigations, resolving escalations, and coordinating tasks to meet deadlines.

* Ensure all existing clients are being serviced to their contractual and service level agreements.
* Participate in operational planning meetings and attend calls to fulfil client deliverables.
* Work directly with other PSI staff and departments to foster exceptional client relationships.
* Coordination of continued development of the Client Services team members.
* Project management and the ability to manage multiple project assignments, timelines, deliverables, and milestones including successful delivery of examination republications, new examination programs, beta testing, et al.
* Complete other projects and assignments at the direction of department leadership.
* Collaborate with team and other departments to foster exceptional client relationships and ensure any issues are resolved.

Knowledge, Skills and Experience Requirements

* High school diploma or GED educational level expected. Bachelor's degree level preferred.
* Experience in customer service or client management environments is essential.
* Experience in using CRM software and a customer service case management system is essential.
* Experience in people management and mentoring is essential.
* Demonstrated track record of building relationships across organizational boundaries to achieve results is required.
* Experience in the testing industry and working with developers and IT teams is helpful.
* Knowledge and proficiency in Microsoft Office, especially Excel, Word, Outlook and Salesforce Service Cloud is desirable.
* Knowledge of platforms such as, Jira, Ivanti (IT service portal), Atlas, Aspen, Dimensions, Atlas Cloud, GPS, Learning builder with Heuristics, VIP Portal, Claris with Bright Link, GPS report portals, et al.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

* 401k/Pension/Retirement Plan - with country specific employer %
* Enhanced PTO/Annual Leave
* Medical insurance - country specific
* Dental, Vision, Life and Short Term Disability for US
* Flexible Spending Accounts - for the US
* Medical Cashback plan covering vision, dental and income protection for UK
* Employee Assistance Programme
* Commitment and understanding of work/life balance
* Dedicated DE&I group that drive core people initiatives
* A culture of embracing wellness, including regular global initiatives
* Access to supportive and professional mechanisms to help you plan for your future
* Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

  • Client Services Team Director

    1 month ago

    Olathe, United States Fortiviti Full time

    Job description The Client Services Team Director is responsible for the oversight of one of our Client Services Team. The Team Director will build strong client relationships, developing the ability to anticipate clients' needs and business environment, analyze and evaluate financial data for producing relevant and reliable information, and provide...

  • Food Service Director

    3 weeks ago

    Olathe, United States Elior North America Full time

    Elior North America Food Service Director Olathe , Kansas Apply Now Elior North America is a family of distinct hospitality companies with more than 50 years of industry experience and 15,000 team members united in our passion for food, service, and excellence. We share an appetite for growth which drives all of us to continually reimagine our customers’...

  • Food Service Director

    3 weeks ago

    Olathe, United States Elior North America Full time

    **Food Service Director** **Job Reference Number:** 18703 **Employment Type:** Full-Time **,** Onsite **Segment:** Healthcare **Brand:** Cura-Hospitality **State:** Kansas (US-KS) **Why Work for Cura!** Come join our amazing team and enjoy: + No late Night Shifts! + Weekly Pay! + Bonus Potential! + Free meals! + Work/Life Balance! +...

  • Food Service Director

    7 days ago

    Olathe, United States Elior North America Full time

    **Food Service Director** **Job Reference Number:** 18703 **Employment Type:** Full-Time **,** Onsite **Segment:** Healthcare **Brand:** Cura-Hospitality **State:** Kansas (US-KS) **Why Work for Cura!** Come join our amazing team and enjoy: + No late Night Shifts! + Weekly Pay! + Bonus Potential! + Free meals! + Work/Life Balance! +...

  • Food Service Director

    1 month ago

    Olathe, United States Elior North America Full time

    We are looking to add a motivated, effective food service director to our Cura Hospitality team in Olathe. As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a food serv Food Service, Director, Customer Service, Food, District Manager, Restaurant, Retail

  • Food Service Director

    2 weeks ago

    Olathe, United States TKC Holdings, Inc. Full time

    The Food Service Director plans, directs and coordinates the activities associated with running a single site, stand-alone food service operation in a facility with only one kitchen and less than 1,000 inmates/beds. This position oversees the operati Food Service, Director, Service, Food, Operations, Restaurant, Manufacturing

  • Client Services Specialist

    3 weeks ago

    Olathe, United States Beauty Brands Full time

    Job DetailsJob Location 106 - Olathe, KS Position Type Full-Time/Part-Time Job Shift Day Job Category Retail Description Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that...

  • Client Services Specialist

    1 month ago

    Olathe, United States BEAUTY BRANDS Full time

    Job DetailsJob Location106 - Olathe, KSPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our...

  • Client Services Specialist

    2 weeks ago

    Olathe, United States BEAUTY BRANDS Full time

    Job DetailsJob Location106 - Olathe, KSPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our...

  • Business Development Director

    1 month ago

    Olathe, United States in2itive Business Solutions Full time

    Job Description Job Description in2ititve Business Solutions is proud to offer world class revenue cycle services to healthcare facilities. We strive in creating a work environment that will allow you to be challenged, provide meaning, and utilize your expertise. If you already possess the hard work, hunger, and determination from being in the lead...

  • Associate Director of Nursing Services

    4 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job Description Job Description Position Summary: Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality...

  • Associate Director of Nursing Services

    4 weeks ago

    Olathe, United States KVC Health Systems Full time

    Position Summary: Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality nursing care, ensuring patient...

  • Associate Director of Nursing Services

    2 weeks ago

    Olathe, United States KVC Health Systems Full time

    Position Summary: Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality nursing care, ensuring patient...

  • Clinical Director

    3 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Join our mission-driven team at Children’s Mercy-Camber Olathe Hospital as the Clinical Director, starting no earlier than July 1, 2024. In this role, you'll guide therapeutic services for youth and families, collaborate with Psychiatry and Utilization Review, assist staff in evidence-based treatment and...

  • Clinical Director

    2 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Join our mission-driven team at Children’s Mercy-Camber Olathe Hospital as the Clinical Director, starting no earlier than July 1, 2024. In this role, you'll guide therapeutic services for youth and families, collaborate with Psychiatry and Utilization Review, assist staff in evidence-based treatment and...

  • Associate Director of Nursing Services

    3 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality nursing...

  • Associate Director of Nursing Services

    4 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality nursing...

  • Associate Director of Nursing Services

    2 weeks ago

    Olathe, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionPosition Summary:Join our team at Children’s Mercy - Camber Olathe Hospital as the Associate Director of Nursing (ADON) starting no earlier than July 1, 2024. The ADON collaborates with hospital leadership to enhance programs and acts as a liaison between various departments. Responsibilities include providing quality nursing...

  • Regional Sales Director

    3 weeks ago

    Olathe, United States Excelligence Full time

    Position: Regional Sales Director - Midwest Company Overview: Excelligence Learning is a leading provider of Educational Resources committed to delivering innovative learning solutions to educational institutions, parents, and caregivers of young children. Role Overview: The Regional Sales Director - Midwest oversees and leads a team of Field Sales Account...

  • Client Experience Specialist

    4 weeks ago

    Olathe, United States Allied OneSource Full time

    Client Experience Specialist Our South Olathe transportation client is looking for a Client Experience Supervisor to provide a high level of customer service to clients in a fast paced environment. Client Experience Specialist Do you have fantastic customer service skills and are comfortable working with a variety of computer programs? If so, apply...