Current jobs related to Client Services Director - Olathe - PSI Services LLC

  • Client Service Coordinator

    3 weeks ago

    Olathe, United States Banfield Pet Hospital Full time

    Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...

  • Client Services Associate

    3 weeks ago

    Olathe, Kansas, United States TEKsystems Full time

    Job OverviewPosition Summary:The selected candidates will manage work ticket requests for national accounts, including major retailers, received through electronic channels or via telephone. Many interactions may involve outbound calls.Key Responsibilities:Qualifying and verifying customer inquiries.Coordinating technician schedules and ensuring timely...

  • Medical Director

    5 days ago

    Olathe, Kansas, United States Theoria Medical Full time

    Medical Director Opportunity at Theoria MedicalWe are seeking a highly skilled Medical Director to join our team at Theoria Medical. As a Medical Director, you will be responsible for overseeing the medical care of residents in skilled nursing facilities across the country.Key Responsibilities:Provide high-quality, patient-centered primary care services to...

  • Medical Director

    1 day ago

    Olathe, Kansas, United States Theoria Medical Full time

    Medical Director Opportunity at Theoria MedicalWe are seeking a highly skilled Medical Director to join our team at Theoria Medical. As a Medical Director, you will be responsible for overseeing the medical care of residents in skilled nursing facilities across the country.Key Responsibilities:Provide high-quality, patient-centered primary care services to...

  • Travel Nurse RN Case Manager

    2 weeks ago

    Olathe, Kansas, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Travel Nurse RN Case Manager to join their team. As a Travel Nurse RN Case Manager, you will be responsible for providing high-quality patient care and case management services to patients in a variety of settings.Job RequirementsSpecialty: Case ManagementDiscipline: RNEmployment Type: TravelThe ideal candidate...

  • National Director I

    15 hours ago

    Olathe, Kansas, United States Terracon Full time

    Job Title: National Director, Commercial SectorTerracon is seeking an experienced leader to oversee the Commercial sector, one of our most established and large-revenue sectors. The ideal candidate will have a strong background in engineering consulting, preferably in geotechnical, environmental, construction materials, or facility management.Key...

  • Traveling LPN Opportunity

    2 weeks ago

    Olathe, Kansas, United States HealthEcareers - Client Full time

    Job Title: LPN Travel Job in Long Term CareHealthEcareers - Client is seeking a skilled LPN to join their team in a travel position in Long Term Care. This opportunity offers a chance to work with a reputable healthcare organization and gain valuable experience in a dynamic environment.About the JobJob Type: Travel LPNSpecialty: Long Term CareDiscipline:...

  • Director of Project Management

    3 weeks ago

    Olathe, United States SwiftOtter Full time

    The Director of Project Manager will lead the Project Management practice at SwiftOtter.Your time will be split (at the beginning) into two areas. First, you will lead our other exceptional project managers, ensuring fluent communication throughout the business. Second, you will manage a small-ish load of projects by overseeing project goals, managing scope...

  • Director of Project Management

    3 weeks ago

    Olathe, United States SwiftOtter Full time

    The Director of Project Manager will lead the Project Management practice at SwiftOtter.Your time will be split (at the beginning) into two areas. First, you will lead our other exceptional project managers, ensuring fluent communication throughout the business. Second, you will manage a small-ish load of projects by overseeing project goals, managing scope...

  • Travel Nurse ICU Specialist

    6 days ago

    Olathe, Kansas, United States HealthEcareers - Client Full time

    Job DetailsHealthEcareers - Client is seeking a skilled travel nurse to fill an ICU position in a reputable healthcare facility.Key ResponsibilitiesProvide high-quality patient care in the ICU settingCollaborate with interdisciplinary teams to develop and implement patient care plansMonitor and manage patient vital signs and medical conditionsAdminister...

  • Regional Sales Director

    4 months ago

    Olathe, United States Excelligence Full time

    Job DescriptionJob DescriptionPosition: Regional Sales Director - MidwestCompany Overview: Excelligence Learning is a leading provider of Educational Resources committed to delivering innovative learning solutions to educational institutions, parents, and caregivers of young children.Role Overview:The Regional Sales Director - Midwest oversees and leads a...

  • Client Relationship Manager

    1 week ago

    Olathe, Kansas, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Branch Office Administrator. As a critical member of our branch team, you will play a key role in delivering exceptional personalized service to our clients and helping them achieve their long-term financial goals.Key ResponsibilitiesClient Relationship Management:...

  • Client Relations Coordinator

    3 weeks ago

    Olathe, Kansas, United States TAFS Full time

    Position Overview | The Client Experience Specialist plays a crucial role in...Acting as the primary contact for designated TAFS clients, ensuring a consistently exceptional customer journey through effective communication and relationship-building.Maintaining a high level of service excellence with clients.Providing clear and diplomatic communication during...

  • Client Engagement Service Representative

    3 weeks ago

    Olathe, Kansas, United States Allegion Americas Full time

    Customer Loyalty Support SpecialistJoin a dedicated team focused on enhancing consumer loyalty within the security sector through exceptional service and support.About Us:At Allegion, we prioritize the safety and security of individuals in their homes, workplaces, and communities. With a diverse portfolio of over 30 brands and a global workforce exceeding...

  • Client Support Advocate

    3 weeks ago

    Olathe, Kansas, United States TAFS Full time

    Position Overview | The Client Experience Specialist plays a vital role in...Acting as the primary contact for designated TAFS clients, ensuring a consistently exceptional customer journey through effective communication and relationship-building.Maintaining a high level of service excellence with clients at all times.Providing clear and diplomatic...

  • Assistant Director of Sales and Brand Growth

    4 months ago

    Olathe, United States Chick-fil-A Full time

    Director of Sales and Brand GrowthJOB DESCRIPTIONReports to:Chief Operations OfficerAccountable To:This position will have elements that apply to various areas, requiring direct accountability to: CPO for People Department elements (HR, Training/Development, Engagement)Positional Oversight Of:Assistant Director(s) of Sales and Brand GrowthEssential...

  • Travel LPN

    2 weeks ago

    Olathe, Kansas, United States HealthEcareers - Client Full time

    About the JobWe are seeking a skilled Home Health Nurse to join our team at HealthEcareers - Client. As a Traveling LPN, you will have the opportunity to work with patients in a variety of settings, providing high-quality care and making a meaningful difference in their lives.Job ResponsibilitiesProvide home health care services to patients in their homes,...

  • Client Relations Manager

    3 weeks ago

    Olathe, Kansas, United States O'Halloran & Associates - American Family Ins Full time

    Join Our Team as an Insurance Account ManagerAre you passionate about making a positive impact in people's lives? At O'Halloran & Associates - American Family Ins, we strive to provide exceptional service to our clients.We are currently seeking a dedicated and personable professional to become a part of our dynamic team as a Full-Time Insurance Account...

  • Client Relations Specialist

    3 weeks ago

    Olathe, Kansas, United States DH Pace Full time

    Customer Service AgentRole Summary:Manage incoming inquiries from clients regarding services and salesAdvocate for products and solutionsCollect client details for service techniciansDocument comprehensive service requestsDeliver exceptional customer supportUphold a positive demeanor towards clientsRequirements:High school diploma or equivalentPreferred 2...

  • Director of Medical Surgical

    3 months ago

    Olathe, United States Research Medical Center Full time

    Description This position is incentive eligible. Introduction We are now accepting applications for a Multi-Unit Nursing Director - This position will be over 2 Med/Surg units, Trauma/Transplant units and Inpatient Oncology. This is an amazing opportunity to elevate your career to the next level! With 5 nursing managers, as direct reports, this strategic...

Client Services Director

4 months ago

Olathe, United States PSI Services LLC Full time

Title: Client Services Director

Location: US Remote

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

About the Role

The Client Services Director is responsible for directing the management team as well as the client services staff, daily operational tasks relating to the administration and implementation of credentialing examinations for clients, being a proactive and strong leader. In addition, be able to appropriately represent Client Services clearly

and concisely with internal departments as well as external client meetings. This role is a full-time, permanent position, Monday to Friday during general office hours, with availability to support on occasional evenings and weekends. This role can be performed remotely, with minimal travel required.

Role Responsibilities

* Manage the Client Services management team and provide leadership across the Client Services team as a whole.
* Collaborate with co-director and Vice President regarding staff, daily operational tasks, and management of existing credentialing relationships.
* Enforce a support structure within the Client Services team that creates an environment of success when servicing clients.
* Foster positive client relationships by assisting staff with appropriate responses to client requests,

addressing issues, guide and assist staff in investigations, resolving escalations, and coordinating tasks to meet deadlines.

* Ensure all existing clients are being serviced to their contractual and service level agreements.
* Participate in operational planning meetings and attend calls to fulfil client deliverables.
* Work directly with other PSI staff and departments to foster exceptional client relationships.
* Coordination of continued development of the Client Services team members.
* Project management and the ability to manage multiple project assignments, timelines, deliverables, and milestones including successful delivery of examination republications, new examination programs, beta testing, et al.
* Complete other projects and assignments at the direction of department leadership.
* Collaborate with team and other departments to foster exceptional client relationships and ensure any issues are resolved.

Knowledge, Skills and Experience Requirements

* High school diploma or GED educational level expected. Bachelor's degree level preferred.
* Experience in customer service or client management environments is essential.
* Experience in using CRM software and a customer service case management system is essential.
* Experience in people management and mentoring is essential.
* Demonstrated track record of building relationships across organizational boundaries to achieve results is required.
* Experience in the testing industry and working with developers and IT teams is helpful.
* Knowledge and proficiency in Microsoft Office, especially Excel, Word, Outlook and Salesforce Service Cloud is desirable.
* Knowledge of platforms such as, Jira, Ivanti (IT service portal), Atlas, Aspen, Dimensions, Atlas Cloud, GPS, Learning builder with Heuristics, VIP Portal, Claris with Bright Link, GPS report portals, et al.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

* 401k/Pension/Retirement Plan - with country specific employer %
* Enhanced PTO/Annual Leave
* Medical insurance - country specific
* Dental, Vision, Life and Short Term Disability for US
* Flexible Spending Accounts - for the US
* Medical Cashback plan covering vision, dental and income protection for UK
* Employee Assistance Programme
* Commitment and understanding of work/life balance
* Dedicated DE&I group that drive core people initiatives
* A culture of embracing wellness, including regular global initiatives
* Access to supportive and professional mechanisms to help you plan for your future
* Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities