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Players Club Host I

4 months ago

Blue Lake, United States Blue Lake Casino Full time
Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Player's Club Host I

Department: Guest Services

Reports To: Guest Services Supervisor

Prepared By: Guest Services Supervisor

Approved By: Human Resources Manager

Revised: April 26, 2017

Position open until filled.

JOB SUMMARY

Individuals in this position will enroll, explain and promote club membership. Player's Club Hosts maintain positive customer relations and accurate records, track current information on game and customer activity, and provide valet services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Must possess knowledge of the games that are entitled to Club benefits (to a level to explain games to new players and general knowledge of department's operating policies).
• Provides coverage for the Player's Club Center, the Valet area, as well as the entrance to the casino.
• Works the gaming area, checking with Club members and recruiting new club members.
• Uses the public address system to promote Club and to moderate special events.
• Must possess the knowledge of how to check out and return a cash bank from the main cashier.
• Must know opening and closing procedures for the Club and be able to train other Team Members on these procedures.
• Must possess knowledge of the Infogenesis system including how to ring-up cash and credit sales.
• Maintains a neat and well-groomed personal appearance.
• Is friendly, outgoing, polite and courteous at all times.
• Provides answers and information to patrons, including player cards, flyers, pins, or other media.
• Promotes the games and promotes membership into the Player's Club.
• Keeps abreast of all Club benefits and all events of the Casino.
• Issues prizes and rewards to Club members.
• Accurately enters and updates player information, points earned and points redeemed into the system.
• Accurately accounts for all gifts/rewards items distributed and prepares related documentation.
• Maintains the security of the Player's Club.
• Maintains the confidentiality of Player's Club members.
• Resolves disputes or finds proper person to resolve problem matters.
• Recommends gift items, tracks selection, and takes inventory.
• Maintains the advertising literature in the front of the Casino.
• Takes promotional pictures and maintains the records of pictures.
• Other duties as assigned by management, including any supervisor, manager, or executive.

ADDITIONAL DUTIES AND RESPONSIBILITIES SPECIFIC TO VALET
• Assists guests promptly and courteously with Valet check-in and checkout.
• Welcomes and greets all guests in a friendly, upbeat, and positive manner using the guest's name when possible and recognizing all VIP guests.
• Opens vehicle doors, assists guests in stepping out of their vehicles, and helps guests with luggage or parcels.
• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and open doors for them both at arrival and departure from the property.
• Runs/jogs safely to ensure promptness and urgency of vehicle parking/retrieval at all times, in accordance with established safety guidelines.
• Drives and parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
• Effectively communicates with the Guest Services and Security staff.
• Promptly clears ramp area of cars to be parked.

Promotes the following within the department and among all Team Members:
• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis:
• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Above average and pleasant communication skills, including correct use of grammar and spelling are required. Must be computer literate, possess accurate typing skills, and have prior experience with inside sales or promotions. Requires the ability to explain programs and promotions in an uncomplicated manner. Should have retail or public interchange experience. Requires the ability to operate vehicles with both manual and automatic transmissions. Must actively seek and participate in ongoing training.

EDUCATION and/or EXPERIENCE

High school diploma, or GED equivalent. Preferably speaks two or more languages fluently.

CERTIFICATES, LICENCES, REGISTRATIONS

  • While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
  • While employed, must maintain a valid California State Driver's License.
  • Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also frequently required to stand; walk; run/jog; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The team member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The team member must rarely lift and/or move up to 50 pounds and regularly lift and/or move up to 10 pounds. The team member is regularly exposed to outside weather conditions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is routinely exposed to tobacco smoke and moderate to loud noise levels.