Warranty Manager

4 weeks ago


Camden, United States NFI Industries Full time

The Warranty Manager is responsible for obtaining warranty consideration on all appropriate repairs of company tractors and trailers.

Essential Duties & Responsibilities:

* Supervises Warranty Administrator on a day-to-day basis
* Reviews all invoices and repair orders. Creates claims based on review information
* Coordinates and keys claims data into electronic format to transmit to vendors
* Coordinates and corresponds with non-electronic vendor reps on a monthly basis to create and submit claims
* Monitors and tracks all accepted, rejected and denied claims with explanations for each
* Handles all parts return requests from vendor - distributes to field
* Handles all scrap parts requests from all vendors - distributes to field
* Reviews and maintains all vendor bulletins, scan and post to the maintenance drive
* Maintains and provides a listing of parts provided by vendors or suppliers free of charge
* Maintains warranty claim spreadsheets for all claims
* Verifies and documents all incoming checks from vendors
* Handles all vendor recalls to ensure fleet integrity

Requirements:

* BA / BS degree desired
* At least 2-5 years similar experience in transportation industry
* Computer applications using MS Office
* Understanding of mechanical interactions of various truck parts
* Excellent oral and written communication skills
* Excellent analytical skills
* Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed by the customer.


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