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Reservations Coordinator

4 months ago

Lake Geneva, United States Marcus Corporation Full time

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Reservations Coordinator to join our Sales of our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

* Turn our guest's ordinary day into an extraordinary day
* Love where they work
* Be appreciated for what they bring to a team
* Learn and grow with a company who truly values it's people

What's in it for you?

* Flexible Scheduling
* Free meals every shift made by our talented culinary team
* Paid time off
* Golf, Ski, Restaurant & Spa discounts
* Hotel room discounts as low as $49 per night
* WELL Spa Gym membership for $16 per paycheck
* Advancement opportunities across the property and US
* Friendly work atmosphere
* Holiday, jury duty, & bereavement pay
* Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
* Recognition programs (aka get paid to celebrate)

About the role

The Group Rooms Coordinator will oversee the reservation and allocation of rooms for group guests. They also handle special requests and provide customer service to our internal associates. They are also responsible for administering the operational and system processes for coordinating group arrival and departure. They work closely with the sales managers, event managers, front desk, and other hotel departments to provide quality service

What will you be doing?

* Enter group rooming lists, make changes/cancellations to reservations
* Respond and follow through quickly and efficiently on all emails and phone calls
* Ensure guest satisfaction by coordinating with the front office/housekeeping
* Attend weekly group forecast meeting to discuss cut-off dates and group pick up
* Follow up and monitor group cut-off dates
* Performing administrative and inventory work
* Ensuring that guests are provided with required types of rooms, facilities, and services
* Resolving disputes by recommending and giving the possible solutions
* Ensuring billing information, deposits and VIP informationare accurate
* Maintaining an accurate filing system for groups and ensuring that each group block is traced
* Entering, modifying and updating group block information in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly
* Provide accurate information for group guests by working closely and foreseeing the needs of the call-center.
* Other duties as assigned

What do you bring to the role?

* High School Diploma or GED preferred
* Able to read, write and communicate in English\
* Prior experience in Rooms, Front Desk or Reservations preferred
* Ability to access and accurately input information using various computer systems
* Work well with other departments and be flexible with changes
* Must be able to self-manage time and prioritize work to ensure timely completion
* Ability to make decision that are in the best interest of the property and our guest
* Must work well under pressure

WARNING: must be prepared to be a part of guest memories for years to come

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Additional Information