Customer Service Representative

5 days ago

Commerce, United States FASTENER DISTRIBUTION HOLDINGS LLC Full time
FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words "We are" and include: service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

We are seeking a Customer Service Representative will have a passion for delivering outstanding service, strong communication skills, and a keen attention to detail. As a key member of our team, you will play a vital role in ensuring customer satisfaction and building long-lasting relationships with clients.

Responsibilities:
  • Responsible for managing customer order book, on time deliveries, and expediting hot orders
  • Liaise between customers and vendors for open PO's
  • Respond promptly and professionally to customer inquiries via phone, email, and online platforms
  • Process orders, quotes, and returns accurately and efficiently
  • Coordinate with internal departments to ensure timely delivery of products and services
  • Provide technical assistance and product information to customers as needed
  • Resolve customer issues and complaints in a timely and effective manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with sales team to identify opportunities for upselling and cross-selling
  • Stay up-to-date on industry trends, products, and regulations to better serve customers
  • Assist in developing and implementing customer service policies and procedures
  • Contribute to a positive and collaborative work environment
  • Performs other duties as assigned

Qualifications:
  • High school diploma or equivalent; bachelor's degree preferred
  • Previous 2 years of experience in customer service or sales, preferably in the aerospace industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in MS Office and CRM software
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of aerospace components and terminology is a plus

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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