Call Center Representative

Benefits:

Opportunity for advancement

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. CSR is also responsible for making out bound calls to schedule service calls. CSR is responsible for making out bound "Happy Check" calls about service visits.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Performs "Happy Check" phone calls.

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Knowledge of Service Titan software a plus

Knowledge of inside sales a plus

Bilingual a plus

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first How do we prove it? First things first.

Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

Commissions - CSRs are able to make commissions on memebership sales on top of base pay

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you

Job Type: Full-time

Salary: based on experience

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.