Senior Unemployment Insurance Consultant

3 weeks ago

Brooklyn, United States Equifax Full time

Screen claims, determinations and hearing exceptions. Work with clients to obtain information needed to respond to state agencies, as well as to discuss hearing and prepare witnesses. Provide detailed responses on claims to the state.

Located in NYC at Department of Education

What you'll do

* Receive and prioritize claims, questionnaires, determinations and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.


* Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.


* Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.


* Verify and analyze client information stored on the PC prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.


* Document details of client calls while on the phone, inputting this directly into the PC via keyboard for future review. Investigate and resolve any client concerns with supervisor, other departments and/or Account Managers in a timely manner.


* Review responses from clients, make sure they are spelled correctly and in the correct format for the state documents.


* Make sure to follow clients' service level agreements



What experience you need

* Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.


* 1 year previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently


* Working knowledge/experience of various software applications such as GSuite



What could set you apart

* Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process


* Ability to handle a high volume of work and work under deadlines in a fast paced, team environment


* Bi-linqual candidates/Spanish speaking a plus



Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $23.50.

  • Senior Unemployment Insurance Consultant

    3 weeks ago

    Brooklyn, United States Equifax, Inc. Full time

    Receive and prioritize claims, questionnaires, determinations and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine Insurance, Consultant, Senior, Customer Service, Technology

  • Workers Compensation and Unemployment Representative

    2 months ago

    Brooklyn, United States Heart to Heart Home Care Full time

    Heart to Heart home is looking for an experienced professional to join our growing HR team! The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. **Responsibilities include**: - Serve as the primary contact between...

  • Workers Compensation and Unemployment Representative

    2 weeks ago

    Brooklyn, NY, United States Heart to Heart Home Care Full time

    Heart to Heart home is looking for an experienced professional to join our growing HR team! The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. *Responsibilities include:* * Serve as the primary contact between the...

  • Workers Compensation and Unemployment Representative

    2 weeks ago

    Brooklyn, NY, United States Heart to Heart Home Care Full time

    Heart to Heart home is looking for an experienced professional to join our growing HR team! The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. *Responsibilities include:** Serve as the primary contact between the...

  • Telesales Security Life Insurance Company Agent

    2 weeks ago

    Brooklyn, United States Pope Insurance Group LLC Full time

    This position requires that you already hold an active LIFE INSURANCE PRODUCER'S LICENSE.  Calling all life insurance agents who are self-motivated and want a career opportunity in the final expense industry  At Security Life Insurance Company, we are seeking life insurance agents to join our team! Full time openings are available for self-motivated...

  • Travel Consultant

    2 weeks ago

    Brooklyn, United States FlyFast Travels Full time

    Job Overview: **Duties**: - Assist clients in planning and booking various travel arrangements such as flights, accommodations, car rentals, and activities - Provide personalized recommendations based on clients' preferences and budget - Handle inquiries and resolve issues promptly and professionally - Stay up-to-date on travel trends, destinations, and...

  • Labor Services Representative Trainee 1/2- Brooklyn

    2 days ago

    Brooklyn, United States Labor, Department of Full time

    **Minimum Qualifications** This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications. NY HELPS Non-Competitive Minimum Qualifications: You must have a...

  • Lead Insurance Analyst

    4 days ago

    Brooklyn, New York, United States National Grid Full time

    About usNational Grid is hiring a Lead Insurance Analyst. This position is located in Brooklyn, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and...

  • Behavioral Health Consultant

    4 days ago

    Brooklyn, United States The Jewish Board Full time

    Make a bigger difference At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.Reasons you'll love working with us:If you have a particular...

  • LMSW Consultant, Family Shelters

    2 weeks ago

    Brooklyn, United States CAMBA Full time

    Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers....

  • Mental Health Clinical Consultant

    5 days ago

    Brooklyn, United States The Jewish Board of Children and Family Services Full time

    Make a bigger difference WORKING WITH US - MENTAL HEALTH CONSULTANT At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make. IF YOU JOIN US,...

  • Senior Program Analyst

    5 days ago

    Brooklyn, United States Marathon TS Full time

    Position Title: Senior Program Analyst Location: Atlantic City, NJ - FAA's William J. Hughes Technical Center (WJHTC) Clearance Requirements: Must be a U.S. Citizen and be able to obtain a U.S. Federal government FAA badge and be required to pass a government Public Trust background investigation. Position Overview: Marathon TS is seeking an experienced...

  • LMSW Consultant, Family Shelters

    2 weeks ago

    Brooklyn, United States CAMBA Full time

    Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers....

  • Mental Health Clinical Consultant

    4 days ago

    Brooklyn, New York, United States The Jewish Board Full time

    Make a bigger differenceWORKING WITH US - MENTAL HEALTH CONSULTANTAt The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make. IF YOU JOIN US,...

  • Mental Health Clinical Consultant

    4 days ago

    Brooklyn, United States The Jewish Board Full time

    Make a bigger differenceWORKING WITH US - MENTAL HEALTH CONSULTANTAt The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make. IF YOU JOIN US,...

  • Early Childhood Clinical Consultant

    4 days ago

    Brooklyn, New York, United States The Jewish Board Full time

    Make a bigger difference WORKING WITH US At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.$3000 SIGN-ON BONUSIF YOU JOIN US, YOU'LL...

  • Resident Care Director RN

    4 days ago

    Brooklyn, United States Sunrise Senior Living Full time

    OverviewMAKE A DIFFERENCE EVERY DAY IN A UNIQUELY SUPPORTIVE COMMUNITY AND IGNITE YOUR FULL POTENTIAL. Now offering DAILY PAY for the financial flexibility you need. We champion quality of life for all seniors - and quality careers for our team members.  A career at Sunrise Senior Living means something. It means you know your work will have a positive...

  • Adolescent Clinical Consultant

    5 days ago

    Brooklyn, New York, United States The Jewish Board Full time

    Make a bigger differenceAt The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.If you join us, you'll also have these great benefits:Tuition...

  • Adolescent Clinical Consultant

    4 days ago

    Brooklyn, United States The Jewish Board Full time

    Make a bigger differenceAt The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.If you join us, you'll also have these great benefits:Tuition...

  • Capital Projects Senior Construction Manager

    1 month ago

    Brooklyn, United States Brooklyn Museum Full time

    Position: Capital Projects Senior Construction Manager Location: Brooklyn, NY Job Id: 131 # of Openings: 1 Capital Projects Senior Construction Manager Museum overview The Brooklyn Museum is a world-renowned cultural institution...