Administrative Assistant
1 week ago
Job Description
Administrative Assistant
(Bilingual Preferred)
Beta is a Title I Schoolwide campus. I understand that part or all of this job could be funded with federal funds.
Mission
The mission of the Administrative Assistant is to ensure a loving, peaceful and joyful atmosphere for staff and incoming families.
Outcomes
* Meet Customer Service Goals
* 2 cards minimum sent per week to families
* 1 "5 Star" Google Review earn a minimum per month
* 95% of guests rate their overall customer experience as a 5 on the Front desk experience survey.
* 100% of guest concerns are successfully resolved and receive a follow up call. ? 100% of the time, Rainbow Service Guidelines are implemented
* Meet Enrollment Goals
* (K-12) 25 scholars minimum per class
* (PK) 20 scholars minimum per class
* Meet Documentation Goals
* 100% of all guest action requests are entered in the Call/Visit Log
Responsibilities
Front Office
* Ensures that the front office and work rooms areas are clean, organized, and welcoming. ? Proficient in Ascender and SchoolMint
* Maintains a positive working environment that fosters a professional learning community atmosphere.
* Manage gate and door entry following security protocol.
* Greets visitors to school, and determines the nature of their business, and escorts visitors to their destination.
* Collect IDs and issue visitors' badges to all guests on campus. Issues and collects temporary key cards as needed.
* Creates magical moments for incoming scholars and families.
* Regularly sends cards or notes to families to create and build personal relationships. ? Commits to detail and accuracy.
* Delivers excellent customer service, this is a priority and should be conducted respectfully while utilizing de-escalation strategies when necessary.
* Adheres to and enforces school policies and procedures.
* Ensures phone calls and emails are responded to within a school day unless the call or email occurs outside the workday, which would then be handled the next school day.
* Communicates professionally and effectively with parents, scholars, and campus staff via email, telephone, and fax, and trains others to do so.
* Works with school personnel to maintain integrity and accuracy of scholar records, including maintenance and tracking of attendance and retention.
* Resolves or directs routine internal and external inquiries with parents and employees.
* Oversees requisition, receive, and distributes/stores classroom, school office and workroom materials and supplies; maintains ongoing inventory; processes packing slips.
* Maintain an awareness of the school calendar and school events.
* Overflows of any duties not covered. Examples given but not limited to are cafeteria duty, dismissal duty, morning carline duty, covering classrooms, etc.
* Maintain booking and cleanliness of conference rooms.
Enrollment
* During enrollment season, collect new scholar data such as MAP test scores, previous report cards, and STAAR scores.
* Oversees dissemination of enrollment packages during parent interest meetings and for walk-in parents.
* Greet families and assist with Parent Interest Meetings answering enrollment questions as they arise.
* Assist with maintaining scholar enrollment and campus capacity.
* Assist with enrollment counseling for incoming scholars and families.
* Assist with enrollment, transfer, discharge, and readmission process for scholars and the preparation of related records and files.
School Finance
* Proficient in the "My School Bucks" invoice payment program.
* Create invoices for fees in My School Bucks for scholars, staff, and others as applicable.
* Fiduciary responsibilities for collection, dual-counting, and deposit of funds daily.
Staff Leadership Responsibilities
* Recognizes problems and impediments and reports them promptly with options for solutions to the Office Manager; promotes and assists with constructive resolutions.
* Adheres to and enforces board policy, school guidelines, and administrative directives
* Read and comply with the Procedures Manual, Employee Handbook, Scholar Handbook and Scholar Code of Conduct
* Ensuring the campus maintains > 98.5% daily attendance and timeliness
* Establishes and maintains professional and cooperative working relationships with all stakeholders: parents, scholars, staff, neighbors, and partners.
* Promotes and maintains a positive and effective school climate by ensuring that all interactions with staff, scholars, parents, and the public at large are prompt, efficient, helpful and friendly.
* Multitask many things at once in a busy office environment.
* Solves problems joyfully as issues arise.
* Perform other duties as assigned by the Principal and Deans.
Qualifications
* High School Diploma
* Fluency in Spanish (preferred but not mandatory)
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