customer service admin

4 days ago

marlborough, United States Randstad US Full time

customer service admin.

+ marlborough , massachusetts

+ posted november 26, 2024

**job details**

summary

+ $24.26 - $24.27 per hour

+ temporary

+ bachelor degree

+ category management occupations

+ referenceAB_4667235

job details

Ready to earn more and grow in your career? Do you enjoy doing the operational and customer service task for your employer? If so, we're recruiting for a junior level customer service agent, and it sounds like you might be an ideal fit. These roles can also be excellent points of entry into some of today's top companies. Read on to learn more and

salary: $24.26 - $24.27 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

- Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform.

- Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.

- Performs auditing of invoices in accordance with individual department requirements.

- Ad Hoc reporting and analysis as needed

- Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects)

- Promote a positive Company image to support Building Services objectives and mission statement.

- Compose personal replies to e-mails and maintain assigned reports.

- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Skills

+ Telephone Etiquette

+ Basic Software Skills

+ Typing Skills

Qualifications

+ Years of experience: 2 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

MW

**miche wallace**

+ miche.wallace@randstadusa.com

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