Senior Specialist

4 weeks ago

Franklin, United States HCL Technologies Ltd. Full time

Job Description (Posting).

BAU Activity ListIncident Management Timely Escalation to Level 3Monitoring of Networking tools, highlighting alerts and triaging proactivelySubmission of changes and tickets in Service now, documenting and reporting issues, outagesAssists L3 Engineer with Telco, Vendor escalation calls Code upgrade activities for Network devices as per advised by L3 Technology Wise work Cisco - Code upgrade on Cisco Devices Checking and validation Configuraton for Cisco Best practices and Security Regulatory configConfiguration validation as per hardening guideSwitch Port Configuration creation and port provisioning Cisco ISE profile creation, provisioning of devices and users Vlan creation , route addition or removal F5Creation of VIP, nodes, pool member.Deployment of IrulesCode upgradeslogging and reporting the usageF5 pcaps and analysisInfobloxIP Address management and subnet creationsCreation/Deletion of DNS names internal/ ExternalCreation of Txt Record, DKIM Records, Subnets, DHCP Scope Palo Alto Monitoring and Validating the traffic and firewall policies Creation /Deletion of Firewall RulesProfile updates like threat signatures Code upgradesWAN / LAN Managing lan and WAN - Reporting Lan issues to hands and feet team , checking the cables and SFPReporting circuit outages and raising troubleshooting incidents with telcoProvisioning of telco circuits configuration cleanup Endpoint Understanding the requirement of endpoints like Surface hubs, IP Phones, Polycoms, Video confrencing solutionsTroubleshooting and log analysis on the switch and network layer for seamless working of endpoints (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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