Client Service Representative

3 weeks ago

Virginia Beach, United States Ultimate Charities Full time

Are you passionate about delivering exceptional service and building strong client relationships? We're hiring Client Service Representatives to join our team immediately. This role offers the opportunity to provide top-notch support to our clients and contribute to their success.

Job Description:

As a Client Service Representative, you will:

  • Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
  • Build and maintain strong client relationships through effective communication and personalized service.
  • Listen attentively to client needs and provide appropriate solutions and recommendations.
  • Handle incoming calls, emails, and messages from clients, ensuring accurate and efficient resolution of issues.
  • Collaborate with internal teams to coordinate client requests and escalate issues as needed.
  • Maintain detailed records of client interactions and transactions in our database.
  • Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
  • Stay informed about company products, services, and industry trends to provide knowledgeable assistance to clients.

Qualifications:

  • Previous experience in customer service, client relations, or a related field is preferred.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and composed under pressure and handle challenging situations professionally.
  • Proficiency in using computer systems and software, including CRM tools.
  • Positive attitude and willingness to go above and beyond to exceed client expectations.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • High school diploma or equivalent; additional education or certification in customer service is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Supportive and collaborative team environment.
  • Immediate start date for qualified candidates.

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