Client Representative
2 weeks ago
Are you committed to delivering exceptional service and exceeding client expectations? Join us at OED and play a pivotal role in upholding our reputation for excellence.
Who We Are:
At OED, we're dedicated to providing top-notch service and ensuring our clients' success. As a Client Representative, you'll be at the forefront of our commitment to exceeding client expectations.
What You'll Do:
As a Client Representative, you'll be the main point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your role will involve building and nurturing strong relationships, serving as a trusted advisor, and advocating for our clients' success.
Responsibilities:
- Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly
- Cultivate and maintain strong, long-lasting client relationships through regular communication and follow-up
- Collaborate with internal teams to ensure client needs are understood and met effectively
- Provide comprehensive product/service information and guidance to clients, ensuring clarity and understanding
- Identify opportunities for upselling or cross-selling additional products/services to existing clients
- Proactively monitor client satisfaction and address any concerns or feedback in a timely manner
Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to build rapport and trust with clients
- Prior experience in customer service or client management is preferred but not required
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