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Restaurant Server Assistant

4 months ago

Santa Monica, United States InterContinental Hotels Group Full time

About Us:

Regent Santa Monica Beach-an IHG Hotels & Resorts (IHG) property-lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Server Assistant (SA) is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. The ideal candidate will deliver food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction and assisting the kitchen in expediting the service process. Must be pleasant, conscientious and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you'll mostly:

* Promote the Restaurant Group and Regent's service philosophy and style through our people attributes.
* Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
* Maintains clean and organized workstations that are cohesive with the restaurant's philosophy, culture and standards of excellence.
* Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
* Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
* Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
* Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.
* Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners.
* Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.
* Bussing of used items at tables. Removal of all trash.
* Assisting bar with ice delivery.
* Use of trolleys/carts for table side service.

What we need from you:

* Understand and perform job duties to the expectations of the Regent Santa Monica Beach and the restaurant Service, Food, Beverage and Wine manuals.
* Perform all side work applicable to assigned station.
* Participate in Pre-Shift meetings and learn new menu items.
* Welcome all guests and ensure they receive responsive, professional and gracious service.
* Describes dinner features as needed (including changes and additions).
* Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
* Liaise with server to always ensure communication about wants and needs of guests.
* Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
* Assists the Chef in expediting the food to the dining room.
* Aware of all upcoming orders and status of tables expecting food.
* Always uses position numbers and proper spiels.
* Keeps expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service.
* Ensure that all food and products are consistently prepared and served according to the restaurant's standards.
* Maintain a clean, safe environment in the Dining Room and all service stations.
* Efficiently Resets tables as needed to stay within Regent Service Standards
* Flexible schedule, able to work evenings, weekends, and holidays
* This position necessitates participation in a pooled tip system.

What you can expect from us:

The hourly pay rate for this role is $16.40 to $20.50, plus tips. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join us and you'll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.