Customer Service Supervisor

1 month ago

Buffalo, United States Modern Disposal Services Full time

Title: Customer Service Supervisor

Reports to: Sales Manager

Direct Reports: Customer Service Representatives

Position Summary

The Customer Service Supervisor has overall responsibility for the Customer Service Center's operations and employee leadership ensuring a high level of customer satisfaction, customer relations, performance and quality standards.

Essential Responsibilities

* Provides day-to-day management and support to customer service staff. Champion customer-focused culture inside and outside the call center cultivating an environment of trust, teamwork, and ownership.
* Responsible for the center's operational optimization through use of effective metrics for staffing, scheduling, and call volume forecasting.
* Analyze department performance and proactively identify and implement strategies to improve quality of service, productivity, and sales. Recognize performance trends, perform cause analysis, and identify opportunities for improvement adjusting to meet set standards.
* Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
* Develop effective job aids and tools to efficiently complete everyday tasks.
* Compiles all customer service reporting requirements.
* Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
* Resolving conflicts or complaints from customers and employees.
* Establishing and achieving business and profit objectives.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Qualifications/Skills

* 3-5 years experience working in a customer service environment
* 1-3 years experience in managing a team
* Advanced Degree or equivalent work experience, preferred.
* Competency in the following computer programs: MS Excel, Word, Outlook.
* Ability to work effectively and collaboratively with all company divisions in a way that promotes supervisory success as well as overall company success.
* Strength in initiative-taking, and a demonstrated track record in proactively identifying improvement opportunities and acting upon them.
* Ability to work efficiently and maximize productivity.
* Commitment to integrity and ethical behavior and the proven ability to maintain confidentiality.
* Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
* Time and project management skills.

Benefits at Modern:

* Medical, Dental and Vision Coverage
* Retirement Savings with Employer Match
* Health Savings Accounts
* Voluntary Insurance Products
* Employee Assistance Program
* Paid Time Off
* Paid Holidays
* Direct Deposit/Electronic Paystubs
* Discount Memberships
* Company-Sponsored Events

Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.

  • Customer Service Supervisor

    1 month ago

    Buffalo, United States Modern Corporation Full time

    The Customer Service Supervisor has overall responsibility for the Customer Service Center's operations and employee leadership ensuring a high level of customer satisfaction, customer relations, performance and quality standards. Essential Responsib Customer Service, Supervisor, Service, Project Management, Operations, Manufacturing, Retail, Customer

  • Customer Service Supervisor

    3 weeks ago

    Buffalo, United States Modern Corporation Full time

    The Customer Service Supervisor has overall responsibility for the Customer Service Center's operations and employee leadership ensuring a high level of customer satisfaction, customer relations, performance and quality standards. Essential Responsib Customer Service, Supervisor, Service, Project Management, Operations, Manufacturing, Retail, Customer Learn...

  • Customer Service Supervisor

    4 weeks ago

    Buffalo, New York, United States Rite Aid Full time

    Rite Aid is committed to improving Health and Wellness in your community. We are seeking a dedicated Customer Service Supervisor to oversee daily store operations, provide direction, and exemplify superior customer service.Why you will THRIVE at Rite Aid:You have a passion for helping people.You are a natural leader who builds strong professional...

  • Customer Service Supervisor

    4 weeks ago

    Buffalo, New York, United States Rite Aid Full time

    Job DescriptionIn this role, you will be responsible for supervising and assisting Store Associates with daily operational tasks. This includes ensuring that all merchandise is properly displayed and restocked, as well as maintaining a clean and safe environment for customers and associates.Key Responsibilities:Supervise and assist Store Associates with...

  • Customer Service Representative

    5 days ago

    Buffalo, New York, United States Dollar Tree Full time

    Job Description: We're looking for a Customer Service Representative to join our team at Dollar Tree. In this role, you'll be responsible for providing exceptional customer service, handling sales transactions, and maintaining security of all cash. You'll also play a key role in protecting company assets and maintaining a positive working relationship with...

  • Customer Service Supervisor

    4 weeks ago

    Buffalo, New York, United States Rite Aid Full time

    Company Overview:Rite Aid is a leading healthcare-focused retail pharmacy chain dedicated to improving health and wellness in local communities. Our mission is to provide high-quality products and services that enhance the lives of our customers.

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Gordon Food Service Full time

    Job Summary: We are seeking a motivated and customer-focused individual to join our retail team as a Part Time Store Associate. In this role, you will have the opportunity to work in a fast-paced environment and provide exceptional customer service to our valued customers. Our stores offer a wide range of products and services, and we are looking for someone...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Gordon Food Service Full time

    About the RoleGordon Food Service Store is seeking an enthusiastic Customer Service Representative to join our team. In this role, you will have the opportunity to work in a fast-paced retail environment while providing exceptional customer service and supporting the sales process.Estimated Salary: $15/hourCompany OverviewGordon Food Service is a...

  • Customer Experience Supervisor

    2 months ago

    Buffalo, United States Sonwil Logistics | Sonwil Transportation Full time

    How does Sonwil Logistics fit you?At Sonwil Logistics, we’ve all come from differing life experiences, but one thing is certain… we love logistics! We embrace the chaos of our industry and have a willingness to do whatever it takes to provide an unparalleled experience for our customers. Our team members are the building blocks to our success. Together,...

  • Customer Experience Supervisor

    2 months ago

    buffalo, United States Sonwil Logistics | Sonwil Transportation Full time

    How does Sonwil Logistics fit you?At Sonwil Logistics, we’ve all come from differing life experiences, but one thing is certain… we love logistics! We embrace the chaos of our industry and have a willingness to do whatever it takes to provide an unparalleled experience for our customers. Our team members are the building blocks to our success. Together,...

  • Retail Customer Service Associate

    1 month ago

    Buffalo, United States FedEx Full time

    FedEx - JobID: PDX_FEC_D326094E-672E-4577-94CA-E240D9CEEDBC_240654 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Representative

    5 days ago

    Buffalo, New York, United States Jacobsen|Daniels Full time

    Job Title: Customer Service RepresentativeAbout the Role:The Customer Service Representative will be responsible for creating a positive and welcoming environment for customers at Buffalo Niagara International Airport. This individual will provide excellent customer service as the face of parking services, handling transactions, and resolving any issues that...

  • Customer Service Leader

    4 weeks ago

    Buffalo, New York, United States Burlington Coat Factory Corporation Full time

    Burlington Coat Factory Corporation is a leading off-price retailer, known for offering customers the latest designer and brand-name products at significantly lower prices than traditional department stores. We are committed to providing our customers with an exceptional shopping experience and building strong relationships with our communities.As a Retail...

  • Customer Service Team Lead

    4 weeks ago

    Buffalo, New York, United States Rite Aid Full time

    Lead a Team with PurposeAs a Lead Service Associate at Rite Aid, you will play a vital role in overseeing daily store operations while fostering an exceptional customer experience. Your leadership skills and passion for helping others make you an ideal candidate for this position.About the Role:This is an excellent opportunity to work in a fast-paced retail...

  • Therapeutic Services Supervisor

    2 weeks ago

    Buffalo, New York, United States Endeavor Health Services Full time

    Job DescriptionCrisis Stabilization Center Program SupervisorWe are seeking a compassionate and experienced Program Supervisor to lead our EAST HAVEN Crisis Stabilization Center. As a key member of our team, you will oversee the day-to-day activities of Adult Services, providing clinical and peer supervision, and ensuring compliance with government and...

  • Operations Supervisor

    1 month ago

    Buffalo, United States Buffalo Lodging Associates, LLC Full time

    Assists in oversee the facility operations including guest services, sales, housekeeping, maintenance, food and beverage and human resources. Assists in oversee guest services; ensuring that superior service is a priority. Foster a positive, cooperat Operations Supervisor, Operations, Guest Service, Customer Service, Supervisor, Management, Hotel,...

  • Operations Supervisor

    3 weeks ago

    Buffalo, United States Buffalo Lodging Associates, LLC Full time

    Assists in oversee the facility operations including guest services, sales, housekeeping, maintenance, food and beverage and human resources. Assists in oversee guest services; ensuring that superior service is a priority. Foster a positive, cooperat Operations Supervisor, Operations, Guest Service, Customer Service, Supervisor, Management, Hotel,...

  • Customer Service Specialist

    5 days ago

    Buffalo, Missouri, United States Wal-Mart Stores , Inc. Full time

    Job Title: Sales AssociateLocation: BUFFALO, MOCareer Area: Walmart Store JobsJob Function: Walmart Store JobsEmployment Type: Full & Part TimePosition Type: HourlyEstimated Salary: $18.10 - $20.44 per hourDescription:About the RoleWe're looking for a sales associate to join our team in BUFFALO, MO. As a sales associate, you'll be responsible for helping...

  • Culinary Services Supervisor

    5 days ago

    Buffalo, New York, United States Garden Gate Health Care Facility LLC Full time

    Job SummaryGarden Gate Health Care Facility LLC is seeking an experienced and qualified individual to fill the position of Culinary Services Supervisor. The successful candidate will be responsible for overseeing the daily operations of the dietary department, ensuring high-quality food services, and maintaining compliance with regulatory requirements.Salary...

  • Medical Oncology Specialist

    4 days ago

    Buffalo, New York, United States Customer Value Partners Full time

    **Job Summary:**We are seeking a highly skilled Medical Oncology Specialist to join our team at Customer Value Partners. This is a full-time position that requires expertise in providing high-quality patient care and contributing to the development of Radiation Oncology Service strategic plans.About the Role:Provide direct patient care as a consultant in...