Clerical Specialist PT: Sheriff

2 weeks ago

Lancaster, United States Lancaster County, PA Full time

JOB SUMMARY

This position performs a variety of functions in the Sheriff's Office that include screening and routing incoming telephone calls, providing/connecting walk-in customers with our services and carrying out a variety of clerical tasks in support of the office staff.

REPORTING RELATIONSHIPS

Reports to Sergeant(s), Civil or Criminal Lieutenant, Chief Deputy and Sheriff.

ESSENTIAL JOB FUNCTION

1)Telephone Receptionist - Answer telephones, direct calls to appropriate staff, and take messages.

2) Office Receptionist - Provide courteous service to the public. Assist in service of documents, License to Carry Firearms Permits, or directing them to a supervisor for assistance.

3) Computer data entry - Prepare and process documents.

4) Perform background checks thru Pennsylvania Instant Checks System.

5) Create identification cards and Concealed Carry Permit cards using office equipment.

6) Collect fees, count and disburse money, record transactions, and perform basic bookkeeping functions.

7) File documents.

8) Review correspondence, perform simple math calculations, and process requests and documents.

9) Provide assistance to court personnel both in Lancaster County and outside of the County. Process and accurately maintain documents.

10) Work directly for the appropriate division Sergeant(s), Civil or Criminal Lieutenant, Chief Deputy and Sheriff. Maintain cross-training abilities for all dockets within the Sheriff's Office. Maintain knowledge of the current rules of civil and/or criminal procedure and the PA Rules of Court.

OTHER SPECIFIC TASKS OR DUTIES

Perform other duties as assigned by the supervising division Sergeant(s), Civil or Criminal Lieutenant, Chief Deputy Sheriff and Sheriff or authorized supervisor. Perform duties both while standing and sitting for extended periods of time.

MINIMUM QUALIFICATIONS

High School graduate or GED equivalency. One year of office experience that included customer service and data entry experience/training using established programs such as Word, Excel, etc., and/or database programs such as PeopleSoft or TeleoSoft.

KNOWLEDGE, SKILLS AND ABILITIES

* Knowledge of principles and processes for providing customer service in person, via email and on the telephone.
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Service Orientation - Actively looking for ways to help people.
* Ability to listen to and understand information and ideas presented through spoken words and to communicate information and ideas verbally so others will understand.
* Ability to count and perform basic mathematical calculations.
* Ability to maintain strict confidentiality.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

Must be able to pass a Criminal History Background check and a pre-employment background investigation.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

This position has been identified as being a customer service oriented position involving daily telephone contact with attorneys and the general public. This position is a primarily sedentary, but has the potential for prolonged standing.

ADDITIONAL INFORMATION

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

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