Customer Service Representative BWI

1 week ago

Hanover, United States Reimagined Parking Full time
Customer Service Representative BWI

Application Deadline: 11 December 2024

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: I58-29_7238 RIDGE RD

Reporting To: Operations Supervisor

Compensation: $15.00 / hour

Description

Location: BWI Airport
Title: Customer Service Representative
Shift: Varying (Daytime Hours)
Hourly Pay: $15

The CSR assists the customers that use our services. By periodically communicating with dispatch, you can keep the customers informed. Greet the customers and inform them if they just missed a bus, how soon for the next one and if they need any assistance.

The CSR is responsible for crowd control. One way is to ensure that passengers are at a safe distance from the curb. By communicating with the passengers, the CSR can load passengers more efficiently. Make the passengers aware of the bus's capacity and the other buses' ETA.

Key Responsibilities
  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
  • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
  • Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
  • Respond to customer inquiries ensuring customers receive timely resolution and accurate information
  • Demonstrate excellent customer service to assist Rental Car Customers.
  • Complete and maintain any required paperwork or record keeping methods
  • Keep up to date with changes in workflow, policy, and product knowledge.
  • Provides support and training to new CSR positions.
  • Keeps accurate records and updates all systems with required information
  • Other duties as assigned

Skills, Knowledge and Expertise
  • Must be at least 18 years of age
  • Must have reliable transportation.
  • Must be willing to work in inclement weather.
  • 1 year Customer service experience preferred
  • Strong work ethic and reliability with professionalism and poise
  • Superior interpersonal, verbal, and written communication skills
  • Exceptional written oral communication skills
  • Strong analytical abilities and sound judgment in decision-making
  • Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
  • Ability to multitask, prioritize, and organize within a structured environment
  • Flexibility and adaptability
  • Ability to respond to customer complaints maintain professionalism at all times
  • Conflict resolution
  • Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
  • Positive, team-oriented attitude.

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

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