Registration and Customer Support Coordinator
3 weeks ago
KEY RESPONSIBILITIES
Conference Registration:
- Develops, manages and oversees online registration websites and entire registration process tailored to the specific needs of each conference, ensuring accuracy in the event details, making sure they are clear, concise and easy to navigate.
- Process attendee registrations, cancellations, modifications, and special requests in a timely manner to ensure accuracy and consistency of data.
- Manages payment processing, issues refunds, and generates invoices, coordinating with the financial services department to collect registration fees.
- Compose and distribute event-related updates, reminders, and logistics information to attendees
- Order, prepare and maintain any registration materials required for each conference, and coordinate shipping of materials.
Onsite Conference Support:
- Collaborates with IT staff to set up and support the registration desk, including both setup and breakdown.
- Assist with onsite registration during conferences, ensuring a smooth check-in process for attendees.
- Offer on-site customer support by assisting attendees, speakers, VIP guests with badge pickup and addressing other registration-related concerns.
- Work with ACSA staff to ensure the registration desk is well-organized and fully staffed.
Customer Support:
- Serve as the primary point of contact for conference attendees, responding to inquiries via phone, email, and online chat in a timely and professional manner.
- Assist attendees with registration issues, including technical problems, payment issues, and conference-related questions.
- Works closely with Meeting and Event Planner to provide guidance on conference details, including schedules, accommodations, transportation, and onsite logistics.
- Clarifies and interprets program policies, procedures, rules, and regulations in response to registration inquiries.
Administrative and Database Support:
- Maintain accurate and up-to-date records in the association's CRM and registration systems.
- Monitor registrations and trends, run reports analyzing event data, ensuring all registrant data is accurate and up to date with weekly email program count updates to key staff holders.
- Ensure that all email communication adhere to the organization's branding and communication guidelines
- Maintains professional learning web pages via ACSA's content management system
- Keeps up to date with the programs offered by the Professional Learning Services Department and collaborates with members and staff to provide information about these programs and the department.
- Ability to act as a support staff to any Committee or Council as assigned
- Carries out additional duties as assigned and supports special projects as directed by the supervisor.
Working Conditions
- Sitting/standing while working at a computer workstation for extended periods
- Frequent travel (
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