Client Support Specialist

3 weeks ago

Riverside, United States eShipping, LLC Full time
About eShipping Distribution Services

Most businesses offer 3PL fulfillment and warehousing services that cover only parts of the supply chain. In contrast, eShipping Distribution Services offers transportation management solutions that encompass services for all modes that extend beyond warehousing. We offer our customers a complete solution to fully optimize their supply chain: LTL, full truckload, international air and ocean freight, and multi-modal (including rail, domestic air, expedited, and more). eShipping Distribution Services, the warehousing branch of eShipping LLC, was established in 2017. We've experienced amazing success in the warehousing industry and have continued to grow and expand. Our headquarters are located in Kansas City and we currently have ten warehouse locations across the U.S.

About Our Culture

Our primary focus is people development. eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities. We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact. We believe in creating a life lived well and are inspired by the notion that how you get there matters.

Position Summary

The Client Support Specialist is an extremely important and vital position to the success of the warehouse operations. This individual provides support to the limited number of assigned customers as well as to the Client Care Manager and team. The role also serves as the liaison between the client and operations and is the principle point of contact for the client and must understand client expectations while partnering with operations to ensure outstanding service.

This role is also responsible for providing operational support at a warehouse location to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments. Ensures compliance with safety, security, regulatory, and company policies.

Daily responsibilities and activities include but are not limited to order and inventory management, customer service, data entry, report generation and analysis, auditing, quality and control, internal and external communications, transportation coordination, and misc. administrative duties.

Essential Duties and Responsibilities

Duties include but are not limited to the following:
  • Provides customer service, sales and operational support for the Warehouse Center
  • Maintains an open-line of communications with customers
  • Researches shipment tracking requests and provides feedback, including resolution of misplaced orders and/or shipments
  • Responsible for basic technology needs, including user skills with a variety of MS Office software programs and the maintenance and troubleshooting of computer hardware operating systems and applications (printers, ship stations, etc.)
  • Monitoring and maintaining computer systems and networks; working with remote Subject Matter Experts to ensure operational efficiencies
  • Internal communications with Business Development/Sales, Integrations and Information Technology to resolve customer problems
  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information
  • Provides support to the Client Care Manager and team
  • Other duties as assigned

Required Skills and abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work independently with appropriate leadership oversight
  • Excellent customer service, time management, and teambuilding skills
  • Ability to work effectively in a fast-paced environment
  • Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
  • Able to utilize sound, independent judgment and make responsible decisions and recommendations
  • Excellent follow-through and detail orientation
  • Able to effectively utilize computer programs including Word, Excel, and Transportation Management System
  • Ability to work with a variety of people and personality types
  • Able to work within a fast-paced team environment
  • Work as necessary to meet customer needs
  • Must be able to occasionally work in warehouse environment with varying temperatures

Minimum Education and Experience
  • High school diploma or equivalent

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
  • Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. and inside the warehouse to greet drivers and interact with other employees. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
  • Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
  • Work Environment: This position is primarily performed in a warehouse and office with varying degrees of temperatures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. Engaged in Life is an equal opportunity employer.

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