Sr. Director Patient Access Operations

3 weeks ago

Seattle, United States University of Washington Full time

UW MEDICINE'S EPIC REVENUE CYCLE OPERATIONS has an outstanding opportunity for an SENIOR DIRECTOR, PATIENT ACCESS OPERATIONS

Work Schedule

100% FTE

ON SITE PRESENCE REQUIRED AT UW MEDICAL CENTER'S MONTLAKE, HARBORVIEW AND NORTHWEST CAMPUSES and other sites as business needs require

POSITION HIGHLIGHTS

This is a high profile position interacting with Facility leadership

Gain organizational exposure in this Shared Services position in a highly complex environment

You will employ your analytical and strategic expertise to trouble shoot and problem solve

DEPARTMENT DESCRIPTION

The EPIC REVENUE CYCLE OPERATIONS is a shared services department working across all of UW Medicine's entities.

PRIMARY JOB RESPONSIBILITIES

Directs the daily activities performed by Patient Access Services staff, including Admitting, Financial Counseling, Financial Clearance, ED Registration and other related services at each UW Medical Center hospital registration locations

This position is responsible for managing the system-wide patient access application issues that require impact and root cause analysis and recommends and implements standard solutions as appropriate

The responsibility for leading system-wide workflow standardization and process improvement initiatives for patient access applications and site-based workflows/procedures/tools is key to this position

This role is responsible for working with a diverse group of people from all UW Medicine entities to analyze, identify new features for new version upgrades to Epic and research and recommend new process solutions for the functions in Patient Access

This position requires timely knowledge of new and more effective processes and technology to ensure processes are compliant and consistent with the implementation of new services and applications that are used to support and further the mission of patient care, research and teaching

Develops and maintains interdepartmental relationships and partner with multiple disciplines across all facilities to enhance/support revenue cycle operations

Leads the Patient Access Committee efforts and activities; ensure team meetings are effective, team work is accomplished as agreed and issues are surfaced and addressed

REQUIRED QUALIFICATIONS

Bachelor Degree, any of the business, management, analytical sciences or equivalent experience

10 years in Patient Access leadership

Strong current Epic Patient Access experience (familiarity with Epic, including EPIC Clarity and/or Workbench reports and/or Slicer Dicer)

Demonstrated excellence in both internal and external customer interaction and written and verbal communication skills

Strong customer focus and management of customer expectations; ability to establish and maintain a high level of user trust and confidence in a variety of groups

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FUTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

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