Client Services Team Supervisor

4 weeks ago

Wilmington, United States PBMares Full time

PBMares is actively seeking a Client Services Team Supervisor to join our Client Services Team. In this role, you'll lead the tax administrative team, ensuring efficient and accurate execution of tax-related processes while motivating the team to achieve objectives in support of the Tax business line.

Responsible for, but not limited to:

* Lead the overall execution of work and day-to-day team operations to ensure objectives are achieved.
* Study schedules and estimate time and labor requirements for services and job assignments/projects.
* Ensure all team members have training, technology, tools and resources they need to succeed.
* Ensure team members understand the impact their performance has on the team, firm, services, and deliverables they produce.
* Operationalize the initiatives of the Tax SL Leaders, CST Senior Manager and CST Tax Manager
* Analyze relevant aspects of operations that impact team performance and providing manager regular reports on issues and progress.
* Communicate the decisions of management to team members and outlining the details of how these decisions will be implemented.
* Manage team member performance for success. Monitor and prepare performance reports.
* Assist with budget and project planning.
* Respond to and resolve employee and client inquiries, complaints, and interpersonal or work-related issues, escalating when needed.
* May be instrumental in development of strategies and tactics for Tax SL or CST.

PBMares Core Values

* Integrity
* Trust
* Respect
* Accountability
* Caring

What you get:

* Company investment of a minimum of 40 hours learning and development annually
* The opportunity to grow and shape the future of the firm.
* Full benefits: medical, dental, 401K match.
* Paid Time Off
* 11 paid holidays per year
* Flexible work schedule to include hybrid work environment.
* Summer Hours- Friday half days (based on a minimum 40-hour work week).
* Opportunity to develop leadership skills.

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