![Dana-Farber Cancer Institute](https://media.trabajo.org/img/noimg.jpg)
International Patient Liaison
3 months ago
Overview
Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women's International Office to all international patients, families/escorts, physicians, embassies, governmental health authority's, foundations, and insurance companies throughout the continuation of the patient's care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Liaison achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)'s standard of compassion and excellence.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This position's work location is onsite in Boston, MA with up to one day per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).
Responsibilities
* Acts as primary point of contact for international oncology patients, families/escorts, and other external entities, ensuring seamless coordination of patient care and operations and departmental business needs are met by liaising with various clinical and administrative staff within DF and BWH.
* Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including disease center teams, International Patient Center, clinicians, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction.
* Manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures at affiliated locations, including the Dana-Farber/Brigham and Women's Cancer Center and Brigham and Women's Faulkner Hospital.
* Independently problem solves and manages cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
* Manages the full cycle of oncology and non-oncology medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
* Manages billing and payments to provide timely, seamless service.
* Manages letters of guarantee process ensuring financial goals of the organization are met
* Manages submission of treatment plans and writing of medical documentation to referring entities as necessary with close collaboration with Nurse Director, Nurse Navigators, and the medical oncology team.
* Develops, interprets, affects and maintains Standard Operating Procedures (SOPs) in collaboration with leadership.
* Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios.
* Develops and maintains resources for patients in collaboration with marketing, development and other institute resources.
* Manages discharge process including discharge planning, monitoring inpatient cases, and providing necessary coordination with internal care teams, interpreter/ambassador, IPC, scheduling teams, and external stakeholders.
* Manage repatriation and post-repatriation processes.
* Delivers concierge-level attention for each patient.
* Serves as on-call, after-hours contact to provide international patients assistance with the coordination of medical care outside of regular business hours as needed.
* Responsible for adherence to standard operating procedures, compliance requirements and meeting defined service levels/key performance indicators related to patient care.
* Collaborates on the development and implementation of programmatic initiatives to optimize operations and programmatic development.
* Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels.
* Participates in training and onboarding of new hires.
* Other duties and responsibilities as required.
Qualifications
* High school diploma required; Bachelor's degree preferred
* 3 years of administrative and/or customer service experience in a healthcare setting required
* Bilingual or Multilingual required
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Knowledge of medical terminology, specifically within oncology. Knowledge of patient scheduling preferred.
* Strong analytical, decision making and time management skills.
* Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of Epic preferred.
* Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients.
* Exceptional customer service skills including the ability to deescalate and resolve patient concerns.
* Exceptional oral and written communication skills including email etiquette.
* Strong critical thinking and process improvement skills.
* Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization.
* Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Ability to handle sensitive and confidential information discreetly.
* Ability to adapt to changing priorities and champion change within peers.
* Highly motivated, independent, and capable of performing in a fast-paced environment.
* Team player.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster#LI-SJ1
We have other current jobs related to this field that you can find below
-
Boston, United States Dana-Farber Cancer Institute Full timeActs as primary point of contact for international oncology patients, families/escorts, and other external entities, ensuring seamless coordination of patient care and operations and departmental business needs are met by liaising with various clinic International, Patient, Liaison, Relationship Manager, Operations, Patient Care, Healthcare
-
Boston, United States Dana-Farber Cancer Institute Full timeReporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Womens International Office to all international patients, families/escorts, physicians, embassies, governmental health authoritys,...
-
Boston, United States Dana-Farber Cancer Institute Full timeReporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health...
-
International Patient Liaison-Arabic Speaking
23 hours ago
Boston, United States Dana-Farber Cancer Institute Full timeReporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health...
-
Boston, United States Dana-Farber Cancer Institute Full timeReporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health...
-
International Patient Liaison-Arabic Speaking
30 minutes ago
Boston, United States Dana-Farber Cancer Institute Full timeReporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Liaison is the primary point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Womens International Office to all international patients, families/escorts, physicians, embassies, governmental health authoritys,...
-
Direct Patient Liaison
2 weeks ago
Boston, United States Dana-Farber Cancer Institute Full timeAs part of the DFCI Direct team, the Patient Liaison is responsible for providing exceptional customer service to all patients, family members, physicians, and staff and ensuring that patients are connected with the appropriate resources and services. This individual achieves patient experience and business objectives through personally customizing each...
-
Direct Patient Liaison
4 weeks ago
Boston, United States Dana-Farber Cancer Institute Full timeAs part of the DFCI Direct team, the Patient Liaison is responsible for providing exceptional customer service to all patients, family members, physicians, and staff and ensuring that patients are connected with the appropriate resources and services. This individual achieves patient experience and business objectives through personally customizing each...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY : Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...
-
Business Analyst-Readiness Liaison
3 weeks ago
Boston, United States Rose International Full timeDate Posted: 08/1/2024Hiring Organization: Rose InternationalPosition Number: 468497Job Title: Business Analyst-Readiness LiaisonJob Location: Boston, MA, USA, 02108Work Model: HybridEmployment Type: TemporaryEstimated Duration (In months): 18Min Hourly Rate($): 50.00Max Hourly Rate($): 55.00Must Have Skills/Attributes: Business Analysis, GAAP, Procurement,...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...
-
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians...
-
Pharmacy Patient Liaison
4 weeks ago
Boston, United States Boston Medical Center Full timeBoston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health...
-
Senior Medical Science Liaison
4 weeks ago
Boston, United States KayeBassman International Full timeKaye/Bassman International is a leading executive search firm that has been filling roles for Pharma and Biotech clients for over 35 years. Our Medical Affairs search practice is led by Michael Pietrack, the top Medical Affairs recruiter in the US and the host of The Pharmaverse Podcast.In this short video, Michael introduces the role.Respiratory MSL Build...
-
Clinical Liaison Representative
2 days ago
Boston, United States Spaulding Rehabilitation Hospital Full timeJob Description - Clinical Liaison Representative (3284050) Job Description Clinical Liaison Representative-(3284050) Description Summary Participate in referral relations activities within an inpatient healthcare setting and conduct preadmission patient evaluations. Coordinate the referral process to ensure a smooth transition of patients to...
-
Medical Science Liaison
1 month ago
Boston, United States The Carolan Group Full timeJob Title: Medical Science Liaison (MSL) - Rare DiseaseLocation: Philadelphia, PAPosition Type: Full-timeAbout Us: Our client is a leading biopharmaceutical company committed to advancing treatments for rare diseases. Their mission is to transform the lives of patients by developing innovative therapies and delivering exceptional support to the healthcare...
-
Medical Science Liaison
4 weeks ago
Boston, United States The Carolan Group Full timeJob Title: Medical Science Liaison (MSL) - Rare DiseaseLocation: BostonPosition Type: Full-timeAbout Us: Our client is a leading biopharmaceutical company committed to advancing treatments for rare diseases. Their mission is to transform the lives of patients by developing innovative therapies and delivering exceptional support to the healthcare...
-
Medical Science Liaison
2 weeks ago
Boston, Massachusetts, United States Mallinckrodt Pharmaceuticals Full timeJob TitleMedical Science Liaison (Ophthalmology)RequisitionJR Medical Science Liaison (Ophthalmology) (Open)LocationARD Field Office - USA405Additional LocationsAtlanta, GA, Boston, MA, Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Houston, TX, Jackson, MS, Los Angeles, CA, Miami, FL, Minneapolis, MN, Philadelphia, PA, Phoenix, AZJob Description...