Assistant Front Office Manager

3 weeks ago


Sea Island, United States Sea Island Full time

Job Essentials

Job

Requirements

* Oversee your teams' activities throughout the day, and during special events, including the operation on the

drive, managing valet, bell, drops, and remote check ins.

* Work in partnership with fellow team members to ensure a warm and welcoming atmosphere is always fostered

and superior guest satisfaction is achieved.

* Consistently uphold and ensure your team's compliance with departmental procedures, including standards for

quality, timing, attendance, appearance, and lost/found items. • Assist with maintaining optimal cleanliness and functioning of your work environment by monitoring the area,

keeping it clear of trash, and immediately reporting any maintenance or safety issues.

* Maintain knowledge of Sea Island's properties, services, and offerings as well as the local area to provide accurate

directions and information to guests and members.

* Help resolve service issues in a timely and positive way, following up as needed.
* Willing and timely execution of other duties as delegated by leadership.

__________________________________________________________________________________________________

* Two or more years' experience in an operaPonal and team leadership role in luxury hotel or resort environment,

with a preferred focus on high-standard guest services

* Possess a valid Georgia driver's license and maintain all Sea Island driver requirements
* Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment
* Physical strength and stamina to perform a Bell / Valet leadership role, maintain ongoing, prolonged physical

activity throughout a scheduled day to include lifting 30+ pounds, working in an outdoor environment, comfort

with noise levels, mechanical, electrical, chemical, and fume hazards with or without a reasonable

accommodation

* Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, walk, and run for

prolonged periods

* Timeliness and flexibility - you agree to work a flexible schedule. We work at peak business hours, which for us

includes weekends, early mornings, evenings, and holidays

* Excellent communication skills in English, both written and verbal

Five-Star Standards

At Sea Island, Five-Sta



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