Clinical Director
3 weeks ago
The Clinical Director, Hospital to Home, is responsible for leading CCA's engagement with acute care hospitals and developing strategies and partnerships to support CCA members through transitions across care settings. The position provides supervision and leadership to a team of facility-based providers (medical and behavioral health) as well as community health workers, and is additionally expected to perform member-facing work in acute care settings.
Key goals include effectively engaging and partnering with stakeholders at CCA's highest-volume hospitals (including but not limited to Baystate Medical Center, Boston Medical Center, MGB Salem Hospital, and Beth Israel Deaconess Medical Center), streamlining and aligning processes both internally (across CCA departments) and externally (with hospitals and network providers), improving member experience through care transitions, promoting the appropriate utilization of clincial services, and reducing unnecessary hospital admissions and readmissions.
Supervision Exercised:
* Yes
* Understand the complex physical, behavioral health and social needs of CCA members to leverage the appropriate resources to reduce unnecessary hospital admissions in members presenting to ER settings
* Clinically supervise Advanced Practice Clinicians and/or Registered Nurses
* Lead and manage an interdisciplinary team
* Collaborate closely with Behavioral Health Clinicians and Community Health Workers
* Support clinical best practices and lead the development of practice guidelines
* Develop clinical quality metrics and performance improvement initiatives
* Interface with clinicians in the community (e.g. PCPs, specialists, and hospital-based clinicians) to promote an understanding of CCA's unique model and facilitate collaboration
* Lead monitoring, evaluation, and quality improvement activities
* Participate in clinical operational meetings as requested by supervisor and/or other managers at CCA
* Document all work in a timely and accurate manner
* Lead clinical team meetings and participate in social & teambuilding events
* Conduct educational and training activities that promote appropriate and effective patient care
* Participate in the planning, implementation and coordination of health education and counseling of the patient
* Participate in orienting and training new employees
* Participate in case review and quality improvement projects
* Maintain professional licensing, credentialing, and CME
* Attends external meetings and activities as a representative of the organization as requested
Working Conditions:
* Standard working conditions.
* Standard hours are Monday - Friday 8:30 a.m. - 5 p.m
Qualifications:
* DNP or NP with degree from an accredited institution.
* Active Massachusetts Certified Nurse Practitioner license, in good standing.
* 7+ years of clinical experience
* Experience in emergency room and/or hospital settings
* Interest and experience in serving underserved and disability populations
* Experience with quality improvement, monitoring and evaluation, health systems strengthening, innovation and training
* Proven skills, knowledge base and judgment necessary for independent clinical decision-making
* Excellent organizational, time-management and problem-solving skills
* Ability to function effectively as part of a multi-disciplinary team
* Excellent oral and written communication skills
* Strong interpersonal skills
* Commitment to social justice in medicine and an understanding of healthcare reform
* Effective teaching and mentorship skills
* Familiar with a variety of the field's concepts, practices, and procedures
* Ability to lead and direct the work of others
* A wide degree of creativity and latitude is required
* Able to support teams with utilization of telehealth technologies (video, chat, etc.), when appropriate, as an approved modality for a variety of clinical care and care management services
* Seeks to maintain a constructive work environment and maintains effective communication with other employees and managers
* English required
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