Reservations Customer Care Agent- Petoskey

4 weeks ago

Petoskey, United States Boyne Resorts Full time

Overview

Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person.

Responsibilities

As a Reservations Customer Care Agent, your typical job functions include:

* Reserving tee times for 10 Boyne Michigan golf courses
* Inputting reservations for convention bookings
* Assisting customers with questions and changes regarding their existing reservation
* Maintaining potential and current guest profile information
* Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
* Posting guest deposits
* Using computerized reservation systems to make changes with hotel reservations and issue confirmations
* Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
* Completing other back-office duties such as working reports, assigning rooms, etc.

Qualifications

This position may be for you if:

* You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, RTP, Marriott and/or Navis software is helpful, but not required.
* You achieved a high school diploma or equivalent
* You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
* You thrive in a faster-than-average work environment while maintaining a high attention to detail
* You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner

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