Assistant Outlet Manager

4 weeks ago

Hollywood, United States Loews Hotels Full time

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.

Job Specifics

* Greets and seats guests as needed and ensure total guest satisfaction
* Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
* Provides floor coverage as needed
* Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
* Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
* Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
* Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
* Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
* Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
* Directs staff towards the goals of the Loews Corporation as defined by management
* Ensures proper handling of guest checks and payment transactions
* Intercedes and/or fills in for employees should need occur
* Trains or supervises the training of all department employees
* Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
* Is polite, friendly, and helpful to the guests, management and fellow employees
* Attends all appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Executes emergency procedures in accordance with hotel standards
* Complies with safety regulations and procedures
* Complies with hotel policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards
* Other duties as assigned

Salary range for this position, based on experience, is $64,480.00 to $75,000.00.

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