Client Success Specialist

4 weeks ago

Phoenix, United States Renren Full time
LoftyWorks is a comprehensive prop-tech software solution that simplifies property management through various tools, including CRM automation and customer communication. It facilitates efficient operations, property portfolio management, and offers top-tier financial management, with seamless integration with Xero. Developed since 2019, LoftyWorks is a result of collaboration between Lofty, a major US prop-tech company, and a prominent UK outsourcing firm. It combines the extensive experience of both companies to bring the best practices from the UK and US real estate sectors into one platform.

LoftyWorks is seeking a dedicated and experienced Client Success Specialist to join our team. This role focuses on technical solutions onboarding and retention, ensuring that our clients have a seamless experience with our property management software (PMS). The ideal candidate will have a strong background in property management, coupled with excellent customer service skills, proficiency in IT, and experience working with global teams across multiple time zones.

*This role is located in the United States*

Job Duties
  • Onboarding new clients onto our property management software (PMS) by providing technical assistance and guidance.
  • Ensuring a smooth transition for clients during the onboarding process, addressing any technical issues or concerns promptly and effectively.
  • Providing ongoing support to clients, assisting with software usage, troubleshooting technical issues, and resolving queries in a timely manner.
  • Proactively engaging with clients to understand their evolving needs and challenges, and providing tailored solutions and recommendations.
  • Collaborating with internal teams to escalate technical issues and feedback from clients, contributing to product improvements and enhancements.
  • Building and maintaining strong relationships with clients, acting as a trusted advisor and advocate for their success with our software.

This position offers an exciting opportunity to combine your expertise in property management with technical solutions, providing valuable support and guidance to our clients across the globe. If you are passionate about delivering exceptional customer service, adept at working with global teams, and driving client success, we encourage you to apply and join our dynamic team at LoftyWorks.

Requirements

  • Minimum of 2 years of experience working within a property management team for a real estate agent/broker.
  • Experience in property maintenance, lease management, accounting, door growth, and familiarity with property management software (PMS) is essential.
  • Minimum of 2 years of experience as a customer service representative, preferably in a support role for a product or service.
  • Proven track record of delivering exceptional customer service, meeting KPIs, and utilizing contact management or ticketing software.
  • Experience working with global teams across multiple time zones, demonstrating adaptability and effective communication skills in a diverse environment.
  • Skills Required:
  • Proficiency in IT with strong software skills; ability to adapt and learn new software packages quickly.
  • Customer-focused approach with the ability to effectively communicate and engage with various customer types.
  • Excellent multitasking abilities, capable of managing multiple customers and tasks simultaneously.
  • Strong listening skills, coupled with the initiative to proactively engage with customers regarding their business and property management needs.
  • Exceptional written and verbal communication skills in English.
  • Additional training and qualifications in property management are preferred.

  • Client Success Associate

    3 weeks ago

    Phoenix, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...

  • Client Success Associate

    3 weeks ago

    Phoenix, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...

  • Client Success Strategist

    21 hours ago

    Phoenix, United States Audacy, Inc. Full time

    Overview: Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well...

  • Client Success Manager

    2 weeks ago

    Phoenix, United States Ylopo Full time

    Job DescriptionJob DescriptionAbout UsYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we...

  • Client Success Manager

    1 week ago

    Phoenix, United States Ylopo Full time

    Job DescriptionJob DescriptionAbout UsYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we...

  • Client Specialist

    3 weeks ago

    phoenix, United States American Income Life AO Full time

    Are you ready to revolutionize your work-life balance while achieving remarkable success?Join our fully virtual and work-from-home team, where you can earn an extraordinary income without compromising precious family moments.Embrace the freedom to choose your working hours, tailored to the needs of YOU and your loved ones.We are seeking vibrant individuals...

  • Client Specialist

    1 week ago

    phoenix, United States American Income Life AO Full time

    Are you ready to revolutionize your work-life balance while achieving remarkable success?Join our fully virtual and work-from-home team, where you can earn an extraordinary income without compromising precious family moments.Embrace the freedom to choose your working hours, tailored to the needs of YOU and your loved ones.We are seeking vibrant individuals...

  • Sales Success Specialist

    4 days ago

    Phoenix, United States OGeez! Brands Full time

    We’re a fast-growing and fast-moving company looking to hire a Sales Success Specialist to join our team. The Sales Success Specialist will work with both the sales and marketing departments to properly manage, service & execute best in store strategy to grow business. As the primary support resource for our best-in-class sales team, the Sales Success...

  • Client Success Associate

    4 days ago

    Phoenix, United States Arrive Logistics Full time

    **Who We Are** **Who We Want** This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while...

  • Client Support Specialist

    2 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...

  • Client Support Specialist

    4 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...

  • Client Support Specialist

    2 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support...

  • Client Support Specialist

    1 week ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide...

  • Client Support Specialist

    4 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Job DescriptionJob DescriptionRole Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works...

  • Client Support Specialist

    4 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary         We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to...

  • Client Support Specialist

    4 weeks ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and...

  • Client Support Specialist

    1 week ago

    Phoenix, United States nFocus Solutions Full time

    Job DescriptionJob DescriptionRole Summary        We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works...

  • Client Support Specialist

    4 days ago

    Phoenix, United States nFocus Solutions Full time

    Role Summary We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and...

  • Client Care Specialist

    1 week ago

    Phoenix, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist **Location**: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and service...

  • Client Care Specialist

    3 weeks ago

    Phoenix, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist Location: CityScape What you'll do: As a Client Care Specialist you will focus on displaying a high level of client service, and providing a professional, prompt, and accurate banking experience and exemplify the department’s “sales, service, and operations” philosophy. You'll perform transactions and service...