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Hospital Customer Service Collections Representative
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General Information
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Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday, 7:30 AM - 4:00 PM
Posted Date
10/03/2023
Salary Range: $25.71 - 36.52 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
9829
Primary Duties and Responsibilities
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As the Hospital Collections Customer Service Representative, you will:
* Serve as the primary source for customer service assistance and ensuring customer satisfaction
* Handle a high volume of incoming customer service calls in a call-center environment
* Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
* Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional
* Perform duties in the patient accounting systems
* Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame
Salary Range: $25.71-$36.52/hourly
Note: This posted position is 1 of 2 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Job Qualifications
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We're seeking an interpersonal, detail-oriented individual who:
* Has a minimum one year in a customer service call center environment preferably in a hospital business office setting
* Able to prioritize assignments and multi-task in an accurate and prompt manner
* Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
* Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
* Extensive telephone experience and experience dealing with the public
* Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
* Bilingual Spanish/English, highly desired
