Collections Clerk

3 weeks ago

Chicago, United States DePaul University Full time

The Highlights:

The Perkins Assistant will work together with the Assistant Director-Counseling and Perkins to ensure all Perkins related duties and responsibilities are met timely. This individual will provide excellent customer service to our students and our partners equally. In addition this individual will assist with the review of our credits report submitted by our Business Coordinator.

What You'll Do:

* Handling cohort delinquencies and submitting to the collection agencies. This involves reviewing and assessing the current condition of the loan and performing all necessary steps to ensure that the information is completely accurate, including contacting students via email and phone.
* Contacting the Department of Education to help resolve disputes and/ or inconsistencies with our student records, specifically, when an assignment has been rejected to ensure that the proposed resolution will work. Will work in conjunction with UAS; our loan servicer; to ensure all the information is accurate and updated.
* Researching and analyzing Perkins account inquiries when demand from student is there. This includes substantiating the debt and preparing itemized statements.
* Reviewing monthly collection agencies invoices for Perkins. Ensure that the collection agencies collection costs match what the student was charged at UAS. When amounts do not match, submits a request to UAS to reconcile account.
* Assist with our Student Accounts front desk duties when student workers are not present. Assist with the phones when SA is experiencing a staffing shortage or high volume of calls.
* Performs other duties as assigned.

What You'll Need:

* Some college preferred
* Ability to lift boxes up to 20 pounds and spend extended time on your feet--filing.
* Knowledge of excel, outlook and word. Ability to create and /or update a spreadsheet. Detail oriented. Good organizational skills.
* Be able to work additional hours as needed by the department. Travel between campuses as needed.

Perks:

* Working for a stable and well-known University that values diversity and inclusion.
* Top choice medical, dental, and vision benefits.
* Retirement plan matching contribution of 10%.
* Tuition waivers for employees and dependents.
* Generous paid time off, sick time, holidays, floating holidays, and more
* Part-Time Benefits

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:

Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)

Illinois Abused and Neglected Child Reporting Act

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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