Call Center Specialist

2 weeks ago


Lincoln, United States BryanLGH Medical Center Full time

JOB SUMMARY: # The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone.# Interfaces with Health System personnel, medical staff, patients, families, visitors and outside agencies.# Follows proper protocol for all emergency situations and maintains confidential information per facility and departmental standards. # JOB TASKS AND RESPONSIBILITIES: # 1.###### *Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2.##### *Operates Call Center equipment to respond quickly and accurately to each customer requesting assistance. 3.###### *Operates computer to access patient room assignment/appointment information, doctors# directory, and employee directory. 4.##### *Places long distance calls in accordance with designated procedures. 5.###### *Provides detailed information related to Bryan Health sites including furnishing telephone extension numbers, addresses, on-call information, hours of operation and assisting in locating staff and physicians. 6.##### *Locates individuals by using overhead paging, beepers, cell phones and# the Vocera system. 7.###### *Follows proper protocol in response to all emergency situations at both hospitals, including backup/manual process if Call Center system fails. 8.##### *Follows proper protocol to contact multiple On-Call Teams to perform emergency procedures; assists in maintaining accuracy of all On-Call lists; maintains logs related to these events. 9.##### *Performs multiple tasks simultaneously in order to assist users expeditiously. # MINIMUM QUALIFICATIONS: # High school diploma or equivalency preferred.## Prior telecommunications/call center experience preferred.

JOB SUMMARY:

The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with Health System personnel, medical staff, patients, families, visitors and outside agencies. Follows proper protocol for all emergency situations and maintains confidential information per facility and departmental standards.

JOB TASKS AND RESPONSIBILITIES:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Operates Call Center equipment to respond quickly and accurately to each customer requesting assistance.

3. *Operates computer to access patient room assignment/appointment information, doctors' directory, and employee directory.

4. *Places long distance calls in accordance with designated procedures.

5. *Provides detailed information related to Bryan Health sites including furnishing telephone extension numbers, addresses, on-call information, hours of operation and assisting in locating staff and physicians.

6. *Locates individuals by using overhead paging, beepers, cell phones and the Vocera system.

7. *Follows proper protocol in response to all emergency situations at both hospitals, including backup/manual process if Call Center system fails.

8. *Follows proper protocol to contact multiple On-Call Teams to perform emergency procedures; assists in maintaining accuracy of all On-Call lists; maintains logs related to these events.

9. *Performs multiple tasks simultaneously in order to assist users expeditiously.

MINIMUM QUALIFICATIONS:

High school diploma or equivalency preferred. Prior telecommunications/call center experience preferred.



  • Lincoln, United States Bryan Health Full time

    The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with Health System personnel, medical staff, patients, families, visitors and outside age Call Center, Call Center Specialist, Specialist, Healthcare


  • Lincoln, United States Bryan Health Full time

    JOB SUMMARY: The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with Health System personnel, medical staff, patients, families, visitors and outside agencies. Follows proper protocol for all emergency situations and maintains confidential...


  • Lincoln, United States Bryan Health Full time

    JOB SUMMARY:The Call Center Specialist responds to caller questions and dispatches callers (internal and external) to appropriate extension, pager or cell phone. Interfaces with Health System personnel, medical staff, patients, families, visitors and outside agencies. Follows proper protocol for all emergency situations and maintains confidential information...


  • Lincoln, United States Zelle HR Solutions Full time

    Job DescriptionJob DescriptionZelle HR Solutions is looking for a Call Center Representative to join a team-oriented company in Lincoln, NE. If you enjoy working in an amazing culture with driven people, this position is for you!Responsibilities include:*Identify customer needs and effectively clarify information*Provides a high level of personalized service...


  • Lincoln, United States BryanLGH Medical Center Full time

    GENERAL SUMMARY: The Insurance Follow-up Specialist is responsible for timely, efficient and accurate follow-up on outstanding insurance and credit balances. In addition to insurance follow-up, this role is responsible for completing any reworks, re-submissions, reconsiderations, appeals or claim communications timely and according to the requirements of the...


  • Lincoln, United States Lincoln Parents' Center Full time

    Family Support Specialist Lincoln Parents' Center's mission is to positively impact child development and nurture healthy parent-child relationships during the critical early learning years. Job Qualifications: - Bachelors Degree preferably in education, social services or a related field - Ability to establish a nurturing relationship with parents of all...


  • Lincoln Park, United States The Guidance Center Full time

    Job Type Part-time, ContractDescriptionAs a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives for 60 years. With over 25 programs, we offer treatment, prevention, growth and education services to more than 23,000 people annually....


  • Lincoln, United States Covelo Group Full time

    Overview CoveloGroup is seeking a Collections Specialist to join its team of blood centerprofessionals. This could be your role if you're an excellent communicator and a strong collaborator. CoveloGroup's expert recruiters connect qualified allied health professionals withtop hospitals and healthcare systems across the U.S. We don't place ourapplicants in...


  • Lincoln, United States Bryan Health Full time

    GENERAL SUMMARY:The Insurance Follow-up Specialist is responsible for timely, efficient and accurate follow-up on outstanding insurance and credit balances. In addition to insurance follow-up, this role is responsible for completing any reworks, re-submissions, reconsiderations, appeals or claim communications timely and according to the requirements of the...


  • Lincoln, United States B Street Collsion Center Full time

    Parts Specialist- Auto Body (Lincoln, NE) NO EXPERIENCE REQUIRED, we provide all the training!If you have PAST EXPERIENCE GREAT, EASY TRANSITION!B Street Collision is family owned and operated since 1978. We are a growing business that prefers to teach in house and promote from within. The Parts Specialist role has ample opportunity to advance within the...


  • Lincoln, United States Bluegreen Vacations Corporation Full time

    At Bluegreen Vacations, we know where our true value lies. It’s not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—whom we value most. The Welcome Center Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are...

  • Specialist

    2 weeks ago


    Lincoln, United States HCL Technologies Ltd. Full time

    Job Description (Posting). Monitor all essential systems and applications consistently Basic understanding of modern operating systems, networking, and MS software Excellent communication skills (written, verbal and listening) to clearly and concisely express issues and concerns Monitor Backups (Rerun, reschedule, and restore as requested) Strong...


  • Lincoln, Nebraska, United States CompanyCam Full time

    Hi, we're CompanyCam.We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing...


  • Lincoln, United States CEDARS Youth Services Full time

    Substitute Child Specialist19 years of age or olderHigh school diploma or equivalentPrevious experience working with childrenValid driver’s license with a good driving recordBasic understanding of routines and expectations for children 0-11A genuine interest in and concern for all youth and families    Excellent written and verbal communication...


  • Lincoln, United States Bryan Health Full time

    Women's Heatlh Care Center of Williamsburg in Lincoln, NE is actively recruiting a BE/BC Obstetrician/Gynecologist to join their practice. Providing compassionate gynecological and obstetrical care from adolescence through menopause, offering the latest medical techniques and treatments. Already established panel of patientsCollegial/Mentoring...


  • Lincoln, United States Abacus Technology Corporation Full time

    Overview Abacus Technology is seeking a Telecommunications Specialist to provide technical support for strategic network and information services at Hanscom AFB. This is a full-time position. Responsibilities Design or configure voice, video, and data communications systems. Supervise installation and post-installation service and...


  • Lincoln, United States CompanyCam Full time

    Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade,...

  • Contract Specialist

    6 days ago


    Lincoln, United States Fiserv Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...


  • Lincoln, United States BryanLGH Medical Center Full time

    GENERAL SUMMARY: Ensures all requirements, based upon federal and state regulations, for physicians and advanced practicing providers are obtained/met to compliantly practice medicine within the scope of their licensure and specialty. In addition, ensures medical staff appointments are secured and remain current at Bryan Medical Centers, additional Bryan...


  • Lincoln, United States Innovative Blood Resources Full time

    Contact Center Associate/Apheresis Tele-Recruiter, EnterpriseJob Locations US-NE-LincolnID 2024-6357Category Hidden (84226)Work Location Type RemoteType Regular Full-TimeOverviewMemorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood...