Customer Support Specialist

4 weeks ago

Lincoln, United States CompanyCam Full time
Hi, we’re CompanyCam.

We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them 

The Role

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? If you answered 'yes' to all three you might be a good fit for our team We're looking for smart, self-motivated, empathetic, problem-solving Customer Support Specialists to join our Support team.

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

In this role you will...

  • Work with users over live chat and email with an occasional outbound phone call.
  • Offer solutions or workarounds for various questions or issues.
  • Troubleshoot our product, the users' devices, and our partner integrations.
  • Take customer feedback and document it for our product and engineering teams.
  • Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
  • And more

You must...

  • Show up every day, taking the courage to do the difficult but necessary stuff.
  • Grow up constantly: you're OK working in an environment full of change. You take responsibility, love ownership, learn continuously, and have a growth mindset.
  • Do good by treating your co-workers and customers the way you would like to be treated.
  • Have 1-2 years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
  • Be technically savvy and have experience in troubleshooting techniques and best practices.
  • Be hungry to learn the ins and outs of our platform and partners quickly.
  • Have stellar communication skills both verbal and written, but know it's equally important to listen and understand our customers.
  • Reside permanently and currently in the U.S. Sorry, we're not hiring outside the U.S. at this time, even if you're willing to work during U.S. time zones.

It'd be nice if you...

  • Reside permanently and currently in Lincoln, NE or the surrounding metro area.
  • Have experience authoring tutorials and articles for public and internal knowledge bases.
  • Have experience working in different support platforms like Help Scout, Zendesk, Intercom, or Salesforce to name a few.
  • Are fluent in writing and speaking Spanish.

How we work at CompanyCam:

CompanyCam is a fun, fast-paced team united by our core values of Show Up, Grow Up and Do Good. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

We pride ourselves on celebrating everyone — CompanyCam is an equal-opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

Together, we’re building something great

Compensation

Customer Support Specialists is a salaried position at CompanyCam. We pride ourselves on adhering closely to our posted working hours. Our salary band starts at $43,000 and is based on experience. We also offer meaningful equity and other benefits.

Ready to apply?

If you share our passion for serving our customers and bringing truth and transparency to the contracting industry, we’d love to review your application

For any needed accommodations during the hiring process, please email courtney.albrecht@companycam.com.

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