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FT Food Server

4 months ago

Shawnee, United States KICKAPOO CASINO Full time
Job Details

Job Location
Kickapoo Casino Shawnee - Shawnee, OK

Position Type
Full Time

Description

Job Purpose: Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary object is to show our guests such a marvelous time; they will want to return again and again.

Essential Functions:
  • Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guest dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Perform other duties and projects as required by management.

Working Conditions:
  • Typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.
  • Flexible hours (week-ends, nights, holidays).

Qualifications

Physical Requirements:
  • Walking or standing for long periods of time; Occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
  • Be able to safely lift dish racks and stacks of dishes weighing up to 40 pounds.
  • Be able to work in hot, wet, humid, and loud environment for long periods of time.
  • Frequently lifting (up to 50 lbs).
  • Be able to reach, bend and stoop.
  • Ability to organize and coordinate multi tasks.

Minimum Qualifications for Consideration:
  • Be able to communicate clearly and effectively in the predominant language(s) of our guests.
  • Must have exceptional grooming habits.
  • Computer skills a plus. Open table experience is a plus.
  • Must have a basic knowledge of dining room and service procedures and functions.
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
  • Be able to work in a standing position for long periods of time (up to 8 hours).
  • Excellent communication skills.
  • Food Handlers License within 30 days from date of hire.
  • Must be able to communicate clearly with managers and kitchen personnel.
  • Ability to work any shifts, start time, weekends, and holidays
  • Documents that establish both Identity and Employment Eligibility.
  • Kickapoo Tribal Gaming License.