Manager Pharmacy

3 weeks ago

Minneapolis, United States Fairview Health Services Full time

Overview

This Pharmacy Operations Manager position will manage all pharmacy and medication use functions. In this position you will also supervise daily operations of the inpatient pharmacy department including, but not limited to, human resource management for Pharmacists and Pharmacy Technicians (hiring, training, coaching/supervising, performance management, scheduling, etc.), application of technology, resource utilization, customer service, and patient medication safety.

This position is full-time and eligible for benefits To find out more about what excellent benefits we offer at Fairview, including medical, dental insurance, PTO, 401k/403b, click www.fairview.org/benefits/noncontract

At any time, you may also check your application status online in your Fairview applicant profile at this link.

Responsibilities/Job Description

Management of pharmacy services

* Continuously improves work processes to serve customers and meet business goals. Ensures high quality pharmacy and medication management services.
* Manages all direct patient care services (inpatient pharmacy, emergency services, clinical programs, medication monitoring etc.), medication use guidelines, best-of-practice order sets, and other areas as assigned.
* Demonstrates in depth knowledge of current patient care, pharmacy practice, pharmacotherapy, technology, and communication skills.
* Manages all appropriate pharmacy processes and systems to ensure excellent patient care and timely and accurate delivery of medication services.


* Develops and maintains programs designed to improve the skills of pharmacists and pharmacist extenders performing patient care; participates in the education of physicians, nurses, and other health care providers.
* Seeks customer feedback and analyzes the work to identify opportunities for improvement.
* Uses process improvement methods to make improvements.
* Uses systems thinking to understand the unintended consequences of actions./
* Uses best practices information to set stretch goals and appropriate priorities.

Management of the application of new technologies

* Ensures safe and effective implementation and application of new technologies including, but not limited to:
* Computer systems such as the electronic health record (EHR), pharmacy dosing programs, pharmacy automation systems, etc.
* Establishing appropriate rules and alerts, order sets etc.
* Investigational drug studies.
* Other new technologies.

Management of finances

* Understands and accepts the challenge of fiscal management. Fully comprehends the financial challenges in healthcare and is an effective steward of limited resources.
* Creatively manages resources.
* Demonstrates clear understanding of financial picture of healthcare.
* Helps others understand and respond to the financial challenges.
* Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.
* Involves staff and stakeholders in financial management strategies.
* Manages staffing levels and drug expenditures to meet departmental budget parameters.
* Develops revenue and cost savings opportunities to manage the pharmacy within budget parameters.
* Monitors financial performance on a routine basis and takes needed actions to optimize departmental financial performance.

Patient medication safety

* Ensures that medication appropriate safety programs are in place to ensure the safest possible drug therapies.
* Identifies and corrects patient safety issues.
* Takes measures to reduce and eliminate medication errors.
* Conducts needed root cause analyses for medication occurrences.

Regulatory compliance

* Assures that the pharmacy department and the medication use process meet all regulatory requirements such as State Board of Pharmacy, Department of Health, Joint Commission, etc.

Coaching and advancing the role of staff members

* Serves as a resource to pharmacy staff members and encourages their development through coaching and mentoring.
* Practices active listening, invites input from others
* Openly expresses thoughts and opinions and concerns.
* Resolves issues in a manner that maintains self-esteem of all persons involved.
* Deals with conflict constructively.
* Coordinates recruitment, retention, orientation, and advanced training.
* Assures that staff members receive relevant, timely and appropriate information.
* Takes advantage of teachable moments.
* Participates in development and advancement of new clinical services.
* Guides, motivates, and holds people accountable for their practice.
* Provides candid and timely feedback and coaching on an ongoing basis.
* Conducts performance reviews in a timely and effective manner.
* Continuously takes action to enhance employee satisfaction.
* Ensures that all relevant policies and procedures are followed

Organization Expectations, as applicable:

* Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
* Partners with patient care giver in care/decision making.
* Communicates in a respective manner.
* Ensures a safe, secure environment.
* Individualizes plan of care to meet patient needs.
* Modifies clinical interventions based on population served.
* Provides patient education based on as assessment of learning needs of patient/care giver.


*
* Fulfills all organizational requirements.
* Completes all required learning relevant to the role.
* Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.


* Fosters a culture of improvement, efficiency and innovative thinking.
* Performs other duties as assigned.

Qualifications

Required Education

* Bachelor's in pharmacy with 3-5 years progressive leadership experience

Required Experience

* One to three years hospital pharmacy (or equivalent) experience

Required License/Certification/Registration

* Licensed or eligible for licensure as a pharmacist in Minnesota

Preferred Education

* Completion of an ASHP-accredited PGY1 residency program
* Doctor of Pharmacy degree
* Master's Degree in Pharmacy Administration and Leadership or equivalent (MBA, MHA, MPH, etc.)

Preferred Experience

* Previous management experience

Preferred License/Certification/Registration

* Board Certified in Pharmacotherapy

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