Dispatcher
3 weeks ago
What you will do:
Schedule customer jobs and assign work to field service technicians, meeting customer demand for strategic, efficient and accurate service visits. The Dispatcher position requires being highly organized. Possessing a friendly demeanor with customers, and strategic thinking.
- Hourly Full Time: Generally scheduled 40 hours. More hours may be required based on the needs of the business
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or face to face.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications
- Prioritize and assign jobs to Service Experts
- Maintain the schedule to keep travel time to a minimum, as much as feasible.
- Forecast workload for 2 - 3 days out
Requirements
What we are looking for:
- Typical work week is 8-10 hour workdays, Monday Friday, with rotating Saturday shifts
- Must be able to bend, squat, climb stairs/ladders and lift over 50 lbs
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Must be willing to work in inclement weather including but not limited to, heat, rain, snow, cold, etc
- Strong customer service skills. Calm demeanor; able to deal with variety of customer responses while maintaining appropriate disposition and focus on issues at hand
- Ability to multitask and make scheduling and logistical decisions quickly
- Experience in Service Industry or Dispatching REQUIRED
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