Customer Service Specialist
3 weeks ago
Pay Rate: $18.25 - $20.60/hr
Hours: 8:00 AM - 4:30 PM
Location: Largo, FL
Contract-to-Hire
Key Responsibilities:
- Support Latin American customers (Mexico, Central/South America) via phone and email.
- Process and input phone and e-commerce orders accurately.
- Address inquiries about products, shipments, and returns.
- Verify and release e-commerce orders for shipping.
- Resolve customer issues (delays, errors, returns, replacements).
- Maintain customer files and update order information.
- Assist with inventory transfers and initiate tracers with carriers.
- Respond to customer feedback and handle all interactions professionally.
- Perform clerical tasks like filing invoices and completing forms.
- Collaborate with other service centers as needed.
Requirements:
- High school diploma or GED (Associate degree preferred).
- Bilingual in Spanish.
- Proficient in Microsoft Windows 10/11; SAP experience preferred.
- Strong customer service, communication, and organizational skills.
- Attention to detail and ability to prioritize tasks.
- Strong numerical aptitude.
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#IND11
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