Call Center Representative

4 weeks ago


Chicago, United States Nan McKay Full time

POSITION: Customer Service Representative

SUPERVISOR: Customer Service Supervisor

STATUS: Non-Exempt

DEPARTMENT: Call Center

SUMMARY

The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of a Supervisor; the Customer Service

Representative exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work

being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

* Receive and respond accurately and professionally, to customer inquiries/concerns

received via telephone, email or office visit.

* Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers
* Identify and escalate unresolved inquiries to management
* Accurately and thoroughly record all interactions in the PHA system of record
* Defuse and deescalate irate customers as to ensure great customer experience
* Verify and update customer information
* Identify and escalate priority issues
* Perform data entry into SharePoint, and PHA business system
* Provide excellent customer service to participants, landlords, co-workers, clients and
* Vendors
* Obtain certification in Housing Choice Voucher Basics within 120 days of employment
* Ensure regular attendance and punctuality
* Perform other duties as assigned

DESIRED QUALIFICATIONS:

High School Diploma; Education equivalent to a two-year degree from a regionally

accredited institution in Public Administration, Social Science or a closely related field

preferred; Alternatively, a minimum of two years of progressively responsible work

experience for a public agency, or related work in the social service, community service,

customer service and/or call center environments.

Must be able to communicate effectively both orally and in writing (bilingual

English/Spanish or English/Creole preferred); possess strong typing and computer skills

with knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.

$17.50 Per Hour



  • Chicago, United States Chicago Pain Medicine Center Full time

    **Call Center Rep** We are seeking a skilled and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers or clients. Your primary goal will be to assist patients with inquiries, resolve issues, and ensure...


  • Chicago, United States Pattern Promotions Full time

    Job DescriptionJob DescriptionJoin Our Team at Pattern Promotions - Call Center RepresentativeAbout Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we foster a culture of thinking outside the box, challenging the status quo, and developing fresh ideas. We firmly believe that diversity of perspectives drives...


  • Chicago, United States Pattern Promotions Full time

    Join Our Team at Pattern Promotions - Call Center RepresentativeAbout Us: In a rapidly changing world, innovation and creativity are essential.At Pattern Promotions, we foster a culture of thinking outside the box, challenging the status quo, and developing fresh ideas.We firmly believe that diversity of perspectives drives innovation and are committed to...


  • Chicago, United States Elevation Academy Full time

    Job Title: Call Center RepresentativeJob Summary: We are seeking a customer-oriented and results-driven Call Center Representative to join our team. The Call Center Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues,...


  • Chicago, United States Elevation Academy Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Summary:We are seeking a customer-oriented and results-driven Call Center Representative to join our team. The Call Center Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for...


  • Chicago, United States Illinois Bone and Joint Institute LLC Full time

    Description: The Call Center Representative is responsible for the day to day activities at the Call Center to facilitate efficient operation and excellent customer service. **Responsibilities** - Places, receives and routes a high volume of calls through the switchboard. Supplies information to callers and relays messages. - Schedules patients for office...


  • Chicago, United States Elevation Academy Full time

    **Job Title**: Call Center Representative **Job Summary**: **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication "scripts" when handling different topics. - Seize opportunities to upsell products when they arise. - Keep records of all conversations in our call center database in a...


  • Chicago, United States Nan McKay & Associates Full time

    POSITION: Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt DEPARTMENT: Call Center SUMMARY The position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. SUPERVISION RECEIVED AND EXERCISED:...


  • Chicago, Illinois, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The customer service representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member's financial needs with compassion and care....


  • Chicago, Illinois, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The customer service representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member's financial needs with compassion and care....


  • Chicago, United States Great Lakes Credit Union Full time

    Job Type Full-time Description Great Lakes Credit Union is Hiring GREAT people for our GREAT team!Do you enjoy customer interaction and relationship building?WE WANT YOU ON OUR TEAM! The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, "To be the members' trusted financial partner." Responsible for...


  • Chicago, United States Chicago Cosmetic Surgery and Dermatology Full time

    **Chicago Cosmetic Surgery and Dermatology**, located in River North (across from Nordstrom, off Red Line Grand Stop), is looking to add a **Call Center Representative **to our Dermatology and Plastic Surgery practice of 5 MDs, 4 PAs, 3 estheticians. **Benefits**: - 401k with up to 4% match - Various tiered BCBS Medical (75% employer contribution) plans...


  • North Chicago, United States Great Lakes Credit Union Full time

    Job Type Full-time Description Great Lakes Credit Union is Hiring GREAT people for our GREAT team!Do you enjoy customer interaction and relationship building?WE WANT YOU ON OUR TEAM! The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, "To be the members' trusted financial partner." Responsible for...


  • North Chicago, United States Great Lakes Credit Union Full time

    Job Type Full-time Description Great Lakes Credit Union is Hiring GREAT people for our GREAT team!Do you enjoy customer interaction and relationship building?WE WANT YOU ON OUR TEAM! The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, "To be the members' trusted financial partner." Responsible for...


  • Chicago, United States Alivio Medical Center Full time

    **SUMMARY** This position is responsible for supervising the daily operations of the Alivio Medical Center (AMC) call center. Through leadership, training and development, this position will ensure patient calls and inquiries are properly handled and resolved in a timely manner. The Call Center Supervisor will ensure policies, procedures, and standard work...


  • Chicago, United States Alivio Medical Center Full time

    **SUMMARY** This position is responsible for supervising the daily operations of the Alivio Medical Center (AMC) call center. Through leadership, training and development, this position will ensure patient calls and inquiries are properly handled and resolved in a timely manner. The Call Center Supervisor will ensure policies, procedures, and standard work...


  • Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...


  • Chicago, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...


  • Chicago, United States Alliant Credit Union Full time

    Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid capacity. The customer service representative will provide consultative service and support to credit union members via telephone. They will resolve member issues, evaluate and identify the member’s financial needs with compassion and...


  • Chicago, United States NTT DATA Services Full time

    Req ID: #NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Bi-lingual Call Center Senior Representative to join our team in Chicago, Illinois (US-IL), United States (US).The...