Client Experience Senior Business Analyst
2 weeks ago
Overview
The Client Experience Sr Business Analyst will support the Client Experience team to develop and deliver client facing metrics to provide a proactive consultative service. The analyst will work with the Client Experience Managers to support them in identifying trends, outliers, opportunities, and successes in a client's claim data. The analyst will report to the Client Experience Strategic Initiatives Director to implement the client facing analytics program and continuously enhance the approach based on industry need and claim capabilities as well as CXM ability. The right candidate will bring a balance of analytical, data strategy, execution, and communication skills to the table. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.
Responsibilities
* Collaborate with corporate business partners to align on metric derivation and source for client facing metrics
* Identify data and metrics to further enhance value delivery with actionable intelligence
* Lead the development and implementation of a client-facing, self-service reporting suite
* Modernize report content, visual representations, branding to enable easily-discernable, client-specific insights
* Partner with Corporate Analytics to refine underlying data and develop an internal-focused dashboard for business and client-specific analysis
* Evaluate aggregate business and client-specific performance to identify trend development and leverage AmTrust knowledge to recommend improvement opportunities
* Partner across claim and underwriting and sales to ensure we all utilize the same terms and figures when referring to claim capabilities and statistics.
* Drive a data partnership with loss control and claims to improve our consultation and loss prevention.
* Provide ability for CAM to be proactive, develop automated alerts for client notifications, VIP reporting suite, LC partnership, CAM objective performance goal tracking.
* Learns business processes and understand relevant data.
* Supports Client Experience leadership team with ad-hoc requests.
* Performs other functionally related duties as assigned.
Qualifications
* Bachelor's degree
* 5+ years financial or operational analytical experience
* Strong level of comfort with Claims/Insurance industry
* Experience with Office particularly Excel, Power BI, and SharePoint.
* Experience using writing advanced SQL with BI software suites
* Extensive prior experience in reporting and data visualization solutions, consulting or business analysis.
* Adept at evaluating and pivoting large and ambiguous data sets with an ability to spot trends and present business insights.
Preferred:
* MBA
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
-
Client Experience Manager
2 weeks ago
Southington, United States AmTrust Financial Services, Inc. Full timeThe Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retenti Manager, Experience, Client Support, Claims, Agent, Diversity, Business Services
-
Client Experience Manager
6 days ago
Southington, United States AmTrust Financial Services, Inc. Full timeOverview: The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)’s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience...
-
Accounts Payable Analyst
7 days ago
Southington, United States Creative Financial Staffing Full timeAccounts Payable Analyst CFS is working with a client to help identify an Accounts Payable Analyst for their team. This is role that will expand past "regular" AP transactional type of responsibilities. There is a lot to be liked about this company! What we like about this client This position provides a good work life balance in an active role which will...
-
Accounts Payable Analyst
3 days ago
Southington, United States Creative Financial Staffing Full timeAccounts Payable Analyst CFS is working with a client to help identify an Accounts Payable Analyst for their team. This is role that will expand past "regular" AP transactional type of responsibilities. There is a lot to be liked about this company! What we like about this client This position provides a good work life balance in an active role which will...
-
Private Client Relationship Manager
7 days ago
Southington, United States Webster Bank Full timeThis is an exciting opportunity to grow your career in the financial services industry and experience a high performing, team-oriented environment. We are looking for a dynamic Private Banker who will act as the single point of contact for a select g Relationship Manager, Client Relations, Relationship, Private, Manager, Financial, Business Services
-
IT Help Desk Level 2 Technician
23 hours ago
Southington, United States Automated Business Solutions Full time**Job description** **Requirements**: - 2+ years of hands-on MSP or similar field experience (optional) - Strong written and oral communication skills - Current Industry Certifications (preferred) **Proficiency in**: - Windows Server and desktop (build and migration) - Exchange Server and O365 support - Virtualization (VMWare or Hyper V) - Cloud Hosting...
-
Senior Accountant
7 days ago
Southington, United States Creative Financial Staffing Full timeSenior Accountant ABOUT THE COMPANY: Senior Accountant Hybrid work schedule No overtime! 40-hour work week 100% of health insurance premium cost is covered by the employer Competitive base salary, plus bonus, plus profit sharing The Senior Accountant is a KEY member of the team, directly supporting the CFO 25% growth projected for next year High...
-
Director, Claims Analytics
3 weeks ago
Southington, Ohio, United States AmTrust Financial Services, Inc. Full timeOverviewThe Director will report to the AVP, Claims Analytics and is responsible for supporting the Worker's Compensation & Managed Care Claims organization by providing meaningful and actionable analytics identifying opportunities to improve efficiency and effectiveness. The right candidate will bring a balance of analytical abilities, creativity, execution...
-
Live-in Memory Partner- Male Only
3 weeks ago
Southington, United States Pansy Home Care Full time**Perks include**: Fast Interview Process - less than 48 hours to hires $5,000+ per month salary Weekly pay PTO - Paid Time Off Paid Training **Incentive Program**: Caregiver of the month Staff monthly giveaways with big rewards **About Us**: We have the best caregiver support systems in the industry. We believe that by taking great care of you, you will...
-
Director, Claims Analytics
1 month ago
Southington, United States AmTrust Financial Services, Inc. Full timeOverviewThe Director will report to the AVP, Claims Analytics and is responsible for supporting the Worker's Compensation & Managed Care Claims organization by providing meaningful and actionable analytics identifying opportunities to improve efficiency and effectiveness. The right candidate will bring a balance of analytical abilities, creativity, execution...
-
Client Care Representative
1 week ago
Southington, United States Agency Administrators Full timeWe’re seeking talented individuals to join our growing team. If you’re interested in learning about a career with Agency Administrators, please contact our Human Resources department to submit your resume. **HUMAN RESOURCES**: **Advance your Insurance Career with Agency Administrators**: **Job Profile and Description**: **Position Type:...
-
Sr. Project Estimator
2 days ago
Southington, United States Ten Solutions Full timeJob DescriptionJob DescriptionOVERVIEW - This position is for a Project Estimator with industry experience in civil or marine engineering, or heavy construction. The role is responsible for developing accurate and timely proposals and estimates for both private and public sector works projects from $50 to $100 million to ensure the client is a responsive...
-
Sr. Project Estimator
4 weeks ago
Southington, United States Ten Solutions Full timeJob DescriptionJob DescriptionOVERVIEW - This position is for a Project Estimator with industry experience in civil or marine engineering, or heavy construction. The role is responsible for developing accurate and timely proposals and estimates for both private and public sector works projects from $50 to $100 million to ensure the client is a responsive...
-
Project Estimator
7 days ago
Southington, United States Lagom Technologies Full timeOVERVIEW - This position is for a Project Estimator with industry experience in civil or marine engineering, or heavy construction. The role is responsible for developing accurate and timely proposals and estimates for both private and public sector works projects from $50 to $100 million to ensure the client is a responsive bidder. This is a full-time...
-
Project Estimator
3 days ago
Southington, United States Trinity Technology Solutions Full timeMust have these check-in-the-box qualifications for consideration: - Degree in civil engineering, Construction Management, Business Administration, or related work experience. 8+ years Estimating experience with industry experience - Proficiency in MS Office; AGTEK Take-off and Primavera Scheduling software; Estimating software including HCSS HeavyBid or...
-
Production Manager
2 weeks ago
Southington, United States Gabriele & Company Full timeProduction Manager-- Southington, CT area Our client has been in business for over 100 years with customers within the truck, automotive, and industrial segments. The pipeline of business is strong necessitating the addition of an experienced Production Manager. Reporting to the VP of Operations this Manufacturing professional will be responsible for...
-
Analytics Specialist III
2 weeks ago
Southington, Ohio, United States AmTrust Financial Full timeOverviewAs a member of the Claims - FPA team, the Analytics Specialist III is responsible for supporting the Claims organization by providing accurate data, enhancing reporting to fit business needs, and delivering analytics to improve efficiency and effectiveness. The right candidate will bring strong analytical abilities, a tenacity for excellence, and a...
-
Production Manager
3 weeks ago
Southington, United States Gabriele & Company Full timeProduction Manager-- Southington, CT areaOur client has been in business for over 100 years with customers within the truck, automotive, and industrial segments. The pipeline of business is strong necessitating the addition of an experienced Production Manager.Reporting to the VP of Operations this Manufacturing professional will be responsible for execution...
-
Production Manager
4 weeks ago
Southington, United States Gabriele & Company Full timeProduction Manager-- Southington, CT areaOur client has been in business for over 100 years with customers within the truck, automotive, and industrial segments. The pipeline of business is strong necessitating the addition of an experienced Production Manager.Reporting to the VP of Operations this Manufacturing professional will be responsible for execution...
-
Production Manager
4 weeks ago
Southington, United States Gabriele & Company Full timeProduction Manager-- Southington, CT areaOur client has been in business for over 100 years with customers within the truck, automotive, and industrial segments. The pipeline of business is strong necessitating the addition of an experienced Production Manager.Reporting to the VP of Operations this Manufacturing professional will be responsible for execution...