Beverage Server

4 weeks ago

Pauma Valley, United States Casino Pauma Full time
Description

SUMMARY:

Serves beverages to patrons in the Casino areas. Also maintain a bank and handle all cash transactions. These tasks will be handled in a friendly, courteous, helpful, timely and professional manner resulting in a high level of guest satisfaction.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Greet guests in a friendly, positive manner.

• Ability to upsell and service delivery for both alcoholic and non-alcoholic beverages.

• Ability to remember, recite and promote the variety of menu items.

• Take beverage orders and inputs them into (POS) Point of Sale System.

• Retrieves order from the bar and ensure appropriate garnishes are added.

• Ability to transport tray of beverages through a crowded room on a continuous basis throughout shift.

• Replenishes beverages as requested, frequently checking back with guests to inquire about satisfaction.

• Removes empty or dirty glasses, bottles, ashtrays, and return them to bar.

• Compute bill and accepts payment and make change for transaction tendered.

• Must have knowledge of food and beverage preparation, service standards etiquette, and guest relations.

• Maintain a high level of sanitation at all times.

• Perform any general cleaning tasks using authorized, institutional labeled cleaning products as assigned to adhere to health and safety standards.

• Attend trainings, pre-shifts, and departmental meeting as scheduled.

• Assist in training and supporting of new employees.

• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:
  • High school diploma or GED
  • 6 months previous food and beverage service experience (preferred).
  • Must have necessary training to recognize potentially intoxicated guest.
  • Ability to lift and move up to 25 pounds.
  • Demonstrated ability to work well in a team environment.
  • Able to work in a fast-paced environment.
  • Willing to work flexible work schedules including holidays, weekends, and nights.

SKILLS/ABILITIES:
  • Ability to work in a fast-paced and sometimes unpredictable workload.
  • Ability to work well with others.
  • Excellent verbal communications skills.
  • Customer service
  • Time Management
  • Active Listening

EDUCATION:

• High School Diploma or equivalent.

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
  • Ability to lift 50 pounds.
  • Ability to stand during entire shift.
  • Constantly walking and standing.
  • Constant hearing, seeing, and talking.
  • Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping.

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment.

• Close spaces while working with others.

• Excessive noise, smoke, and stress.

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