Front Counter

POSITION SUMMARY:

The front counter employee's responsibilities include inside sales, phone sales, and customer service. Their tasks are to provide accurate dictation, workstation data entry functions, filing, and timely delivery of orders received by phone, fax, email, or verbal receipt. Secondary tasks will be performed on an as needed basis.

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POSITION REQUIREMENTS:

* A minimum of a high school diploma or equivalent is required for this position.
* Two years warehouse or pool industry experience is preferred, but not required.
* The individual must be able to lift a minimum of 50 lbs and up to 100 lbs.
* The individual must be organized and detail oriented.
* This position requires a customer friendly attitude.

POSITION DUTIES AND RESPONSIBILITIES:

* Greet and assist customers
* Generate orders for walk-in customer traffic
* Works with manager(s), sales force, and warehouse/drivers to ensure customer satisfaction
* Offer knowledgeable advice on substitutes, equivalent products, and/or product application
* Phone sales & calling existing customers
* Advise customers on new products and techniques being introduced into the pool industry
* Data entry
* Accuracy when keying and pulling orders is vital to precise cycle counts and low inventory error rates
* Responsible for receiving and posting cash payments to orders
* Responsible for maintaining cash drawer
* Coordinate with purchasing agent to facilitate special orders
* Assist in stocking the warehouse as needed
* Process warranty and return to stock items assuring that product was purchased here and is still under warranty according to manufacturer guidelines or still in original packaging
* Stock counter products and supplies, including: coffee, water cooler, paper, and general janitorial supplies
* Attend new product training and seminars when available
* Be conscious of customer theft
* Answer and direct incoming calls
* Perform general housekeeping in the counter area, including the bathrooms, and remove trash on a daily basis
* Make coffee and change water cooler bottle as needed
* Perform additional tasks as required and/or assigned

NOTE:

The duties and responsibilities listed above may vary by specific PES branch location and should be adjusted accordingly.

ORGANIZATIONAL RELATIONSHIPS:

The front counter employee works with branch manager, assistant branch manager, operations manager, and all warehouse personnel to maintain precise cycle counts, low inventory error rates, and a high level of customer service. They will interact with diverse groups of people with varying levels of education, expertise and backgrounds including customers, vendors, and peers on a daily basis.