Technical Run Support

4 weeks ago


Richmond, United States TATA Consulting Services (USA) Full time

* Working knowledge of Java, springboot, Angular, Database, api gateways, cloud required
* Very good analytical ability required for Code and DB analysis to identify the root cause of issue.
* Identify technical root cause for application issues reported by end users, using monitoring tools like Splunk, New Relic, GCP logs.
* Call customers and investigate on customer machine, reproduce the issue on lower environment.
* Prepare and present weekly/monthly reports in client meetings about all IT operations regarding mission critical application.
* Work with product owner, scrum master, Development team daily for day-to-day activities and issue analysis.
* Weekend support required on rotation basis.
* Very good verbal and written communication skills.


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