Warehouse Customer Service Representative

3 weeks ago


Urbana, Illinois, United States WillowCress™ Full time

We are seeking a highly skilled and enthusiastic Warehouse Customer Service Representative to join our team at WillowCress™ in Urbana, IL. This role is perfect for individuals who thrive in fast-paced environments and have excellent communication skills.

About the Role:

In this position, you will be responsible for assisting customers in receiving the correct parts while providing exceptional customer service and creating a welcoming atmosphere. You will work closely with our sales team to ensure that customers receive accurate information and guidance on our products.

The ideal candidate will possess strong problem-solving skills, be able to multitask efficiently, and maintain a high level of organization in the retail area. A passion for learning and staying up-to-date on new product releases is also essential.

Responsibilities:
  • Answer Phone Calls: Respond promptly to phone calls from customers, answering questions and resolving issues in a timely and professional manner.
  • Guide Customers: Escort customers to the proper product areas based on their needs, ensuring they receive the assistance required.
  • Clean and Stock Retail Area: Maintain a clean and organized retail environment by restocking shelves, tidying displays, and performing general housekeeping duties.
  • Assist with Checking In Stock Orders: Assist in processing stock orders, ensuring accuracy and timeliness in fulfilling customer requests.
  • Put Away Stock Orders: Effectively manage the storage of received stock, maintaining an efficient and organized inventory system.
  • Support Outside Sales Team: Collaborate with the outside sales team to address customer inquiries, provide product information, and resolve any order-related issues.
  • Inventory Control: Assist in monitoring and maintaining accurate inventory levels, reporting any discrepancies or concerns to management.

As a Warehouse Customer Service Representative, you will enjoy a dynamic work environment with opportunities to develop your skills and contribute to the success of our team. If you're looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply.



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